Community Alarm Service Equipment Available

The Community Alarm service provides a range of telecare sensors which can be activated day or night. They all connect you to the monitoring centre either in an emergency, or at any other time you need support.

How much does it cost

  • Monitoring only - £4.15 per week
  • Monitoring and response - £6.95 per week
  • Key Safes - £1 per week (minimum quarter charge £12.99)
  • If you have a homecare package your Financial Assessment can also impact on cost of service

Back to top


The lifeline is the basic part of a telecare system. Any telecare equipment operates through a lifeline unit. When this is activated it uses the telephone line to alert the monitoring centre. You can press the button on a lifeline to alert, or it can be triggered by your other equipment.

Lifeline GSM

  • requires a SIM card - provided by Service User

Lifeline GSM

Lifeline Vi+

  • requires a landline that can make outgoing calls

Lifeline Vi+

Personal Trigger

All Lifeline units come with a personal trigger, which is usually worn around the neck. This button activates the alarm to call for help. Radio triggers allow an alarm call to be raised within 50 metres of the lifeline unit.

personal trigger

Minuet Pendant Watch

Personal trigger that looks like a wrist watch

Minuet Pendant Watch personal trigger





Care Assist

  • Pager type device
  • Ideal for live in carers or family
  • No need for a Lifeline
  • Is compatible with the majority of Telecare

Care Assist

Oysta Help On Hand

  • Mobile device worn as a wrist watch
  • Two-way voice communication
  • GPS to track the wearer
  • Can create safe zones

Oysta Help On Hand mobile telecare device

Back to top

Bellman's Pagers

Will provide a signal to tell the user if a sensor is triggered

  • Pillow Alert - Vibrates to alert a sleeping user to a potentially dangerous situation e.g. smoke alarm
  • Sounder beacon - offers both visual and loud audible signals when a sensor or telephone is activated. Ideal for the hard of hearing

Back to top

Falls Detectors

Automatically detects a serious fall and raises an alert. Can also be used as a personal trigger.

IVI Intelligent Pendant

  • Pendant based fall detector
  • Can be used as a personal trigger and a fall detector
  • Can “understand” sliding fall process
  • Can be worn around neck, clip on, or belt worn
  • Cancel button (programmable on or off)
  • Not worn feature and call cancelled feature option using Vi/Vi+ lifeline

IVI intelligent pendant

Vital Base Fall Detector

  • Wrist worn fall detector
  • Ideal for people who black out and have a fall resulting in unconsciousness
  • Automatic call if the user does not move after a fall
  • Button in centre is a personal trigger to make emergency alarm calls if required

Vital base

Back to top

Bed/Chair Sensor

When someone is likely to get up and wander, or is at risk of falling.

  • Provides an early warning by sending a call to the Lifeline if the person has left their bed or chair and not returned within a preset time period, indicating a possible fall
  • Can be programmed for different monitoring times and absence times

Bed sensor

Back to top

Epilepsy Sensor

For anyone who has epileptic seizures and needs to get help when this happens.

  • The Sensor is placed under the mattress
  • Ideal for people that have Tonic Clonic Seizures in their sleep
  • Sends an emergency call via the Lifeline if a seizure is detected
  • Determines seizures by measuring person's vital signs

Epilepsy sensor

Back to top

Medication Dispenser

  • For people who forget to take medication, and when medication is not administered by carers or nurses
  • Medication must be put into the dispenser
  • Telecare officers set the times and doses on the dispenser
  • Sends an emergency call if the medication is not taken (maximum time 1 hour)

Back to top

Environmental Sensors

These all send an emergency call to the Lifeline. They are recommended for anyone who cannot always tell when these problems occur:

  • Smoke detector - Raises an instant alarm call if it detects smoke.
  • Temperature extremes sensor - Detects low, high or rapid rate of rise of temperature in a property and raises an appropriate alert. Can detect fire, or breakdown of heating in winter
  • Carbon monoxide detector - Warns of dangerous CO levels within a property, allowing appropriate action. Can be installed in a home with gas appliances 
  • Flood detector - Provides an early warning by raising an alert of potential flood situations in the home
  • Natural gas detector - When the natural gas detector detects natural gas leaks an alarm will be raised. It can also be linked to a complete gas shut off solution

Illustration: A heat sensor

Heat Detector









Back to top

Personal Security

Both of these send silent emergency calls via the Lifeline:

  • Bogus caller button - Fitted near a door, the discreet button can be used to call for assistance when a stranger requests entry into a home
  • Intruder alarm - Movement detector (PIR): Detects movement and raises an alert, providing the 24 hour careline with the ability to audibly verify and record the presence of an intruder. Alternatively it can detect for long periods of inactivity
  • Pressure mat - 24 hour monitoring of inactivity or intruders, dependent on individual needs

Back to top

Property Exit Sensor

Provides an early warning by alerting that the user has left the home and not returned within a predetermined time. Ideal for people with dementia.

Back to top

Enuresis Sensor

Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture to allow effective action to be taken.

Back to top


Page last updated:

November 29, 2022