Accessibility statement for Haringey Council

• How accessible this website is
• Feedback and contact information
  • Reporting accessibility problems with this website
  • Enforcement procedure
• Technical information about the accessibility of this website
  • Compliance status
  • Non-compliance with the accessibility regulations
  • Disproportionate burden
  • PDFs and other documents
• What we’re doing to improve accessibility
• Preparation of this accessibility statement

This accessibility statement applies to www.haringey.gov.uk and some of our e-forms based on https://eforms.secure.haringey.gov.uk. Other Haringey sites we link to will have their own accessibility statements.

This website is run by Haringey Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser functionality
• zoom in up to 400% without horizontal scrolling
• navigate the website using just a keyboard
• navigate the website using speech recognition software
• interact fully with the website using a screen reader (including the recent versions of JAWS, NVDA and VoiceOver)

The BBC has advice on making your device easier to use (external link) if you have a disability.

How accessible this website is

Most of the website should be accessible, however, we know some of the e-forms used on the website are not currently fully accessible. 

Known issues with the website:

• Tab order relating to the Covid alert button is incorrect. This affects people navigating the site using keyboard controls.
• Where adverts are in use the focus is not clear on the box to select advert.

Known issues with e-forms:

• Landmarks are not included to enable within page navigation for screenreaders.
• The text in the top navigation does not have sufficient contrast.
• Extra information next to form inputs are not associated with the inputs.
• Browser-based form auto-fillers may not work correctly as the inputs do not use the ‘autocomplete’ attribute.

We are also aware that some of the advertisements displayed on our website are missing alt text and hence are not accessible. These are provided by third parties and outside of our control.

Similarly we have no control over the way Tweets are displayed on the home page Twitter widget - meaning there are some colour contrast issues.

Third party systems we have commissioned and currently link to are covered under separate accessibility statements.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact translationandinterpreting@haringey.gov.uk

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact content@haringey.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Technical information about the accessibility of this website

Haringey Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the following ‘the non-compliances’ listed below.

Non-compliance with the accessibility regulations

On the main web pages:

• 2.4.3 Focus order: The Covid alert button is at the top of the page however the tab goes to buttons underneath this first. This may be confusing for the user who is using the keyboard to access the button.
• 2.4.7 Focus visible: On pages where adverts are present the focus is not clear on the box to select advert on the right hand side of the page.

These issues are with the developers and shall be fixed by December 2021.

Within the e-forms: 

• 1.3.1 Info and Relationships: Extra information next to form inputs are not associated with the inputs in the e-forms.
• 1.3.5 Identify Input Purpose: Inputs which request user-information lack the autocomplete attribute in the e-forms.

These issues require an upgrade from the e-form supplier to be fixed. The estimated completion date for the work is currently December 2021.

Other issues:

• There are colour contrast issues within the Twitter feed on the homepage. We have no control over this as it is provided by a third party.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Adverts

The adverts sometimes shown on the pages are from a 3rd party provider, and appropriate alternative text is not usually present. We are working with them on this issue, but as a 3rd party it is out of scope of the regulations.

PDF documents

Not all PDFs are created in an accessible way with clear structure, headings and links.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards where possible.

What we’re doing to improve accessibility

We plan to identify and fix the issues with the e-forms according to the timescales shown above.

Preparation of this accessibility statement

This statement was first prepared on 10 June 2020. 

This statement was last updated on 10 September 2021. 

This website was last tested on 10 May 2020 by Nomensa (external link).

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