Important notice for users of community equipment provider NRS Healthcare

Update 20 May 2024

Our community equipment provider, NRS Healthcare recently suffered a cyber security attack.

NRS provide equipment such as hospital beds, hoists and grab rails that support independent living and are used by councils and the NHS across the country.

We do not currently know the details of any possible security breach or if any personal data has been obtained. We are working alongside our partners to liaise with NRS about the cyber-attack, and our data protection teams are closely monitoring the situation to establish what data, if any, has been compromised. 

As a preventative measure, we would encourage service users to be extra vigilant with any phone calls, emails or visits from people they do not know. NRS staff will always be happy to provide identification when asked.

If you received equipment from NRS and have any questions or concerns you can email

Anyone who is concerned or would like further information, either for themselves or for a family member or friend, can contact us by calling First Response Team on 020 8489 1400 Monday to Friday, 9am to 5pm.

Page last updated:

May 20, 2024