Examples of how Connected Care can help

Ms C

Ms C described the Emergency Response Officer (ERO) who visited her to install her lifeline as very helpful, with good communication skills and they made sure she understood how to use the lifeline.

On 23 January at 10pm, 4 days after the lifeline was installed, 75-year-old Ms C pressed her alarm button and informed Community Alarms that she had fallen and was unable to pick herself up.

Within 2 minutes an ambulance was called and an Emergency Officer was dispatched 4 minutes later to give access to the crew.

Praising the Community Alarms Team, Ms C. said:

"I am very pleased to have the alarm, the Paramedics and the Emergency Response Officer arrived within 20 minutes, the ERO arrived at the same time as the ambulance to give access to the ambulance staff. The alarm service is brilliant"

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Mrs D

The Safelinq Bloq is a Telecare sensor with a GPS monitoring system that uses satellite technology to track the movements of service users. This device is suitable for people that are prone to wander away from home and are unable to find their way back.

Mrs D has dementia and is prone to wandering which is very worrying for her relatives. Mrs D left her property on 24 May, just after 4pm. The first alarm was raised in the control room at 4.24pm and staff began tracking her.

As soon as she went outside of her pre-determined safety zone, Community Alarms initially tried to contact her relatives to relay this information, but they were not contactable.

The service continued to track Mrs D at the same time she was wandering further and further away from her home. The service was able to continuously track Mrs D and at the same time give the police a description of the client and her exact location - Mrs D had wandered from her home in Haringey and was travelling towards Fore Street in Enfield.

The police, using the directions given by the Safelinq Bloq transmitter in Mrs D's handbag found her at Claremont Street and returned her safe and unharmed to her property in Haringey.

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Page last updated:

August 22, 2022

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