Report antisocial behaviour or noise
- Before making a complaint
- Housing association tenants
- How to report ASB or noise
- What happens after you make a report
Before making a complaint
We may not be able to investigate incidents of low-level antisocial behaviour (ASB) that only happen once, like:
- DIY noise
- noisy neighbours
- shouting insults
- damage to property
Keep a log of all incidents and only make a complaint if the issue occurs more than 3 separate times in the past month. We will not investigate your complaint any more urgently if you submit 3 complaints of the same incident.
Before you report ASB or noise, please make sure:
- the problem is one we can help you with
- if the dispute is with your neighbour, you’ve tried to resolve it
- you’ve gathered evidence to support your complaint
Housing association tenants
If you’re a housing association tenant, contact your housing association directly.
How to report ASB or noise
You can make an ASB or noise complaint:
- via our noise app – noise complaint only
- by calling us
- in person
Please be aware that often the quickest route to making a complaint is to complete the online e-form. If you are calling, or making a visit in person, the officer responding will complete the e-form which will then be sent through to the team to assess.
You’ll need the following information about the incident(s):
- when it happened – date and time
- who was affected
- how the incident made you feel
- any evidence you gathered
- police reference number if you reported it to the police
- if the incident involves a number of different aspects of anti social behaviour - ie verbal abuse, physical abuse etc, please select the one area that affects you the most, and then describe the other issues in the text box provided.
Report an ASB or noise complaint
Noise mobile phone app
You can report a noise nuisance to us from your mobile phone via the Noise App.
Watch this video which explains how the Noise App works.
You can download the app from Google Play or iPhone app store.
When we receive your recording, we’ll send you a reference number. You can use your reference number to get updates or add information to your case.
020 8489 1000
- Monday - 9am to 5pm
- Tuesday - 9am to 5pm
- Wednesday - 10am to 5pm
- Thursday - 9am to 5pm
- Friday - 9am to 5pm
Outside of these times, including weekends, in emergencies only call 020 8489 0000.
You can visit us in person at one of our customer service centres.
What happens after you make a report
After receiving your report we aim to assess it within 24 hours and will contact you within 5 working days.
If we can help you with the issue, we'll allocate your case to one of our enforcement officers. They'll keep you updated on progress.
If we can’t help you with the issue, we'll let you know.
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