Ways to pay your rent
If you have had a text message asking you to pay rent arrears by clicking on a link, please ignore and delete it. It has not come from us. We will never ask you to pay via a link in a text. Any messages we send about your rent will always include your full account details.
Your rent and other charges must be paid every week, one week in advance, unless you have an agreement to pay monthly. You can pay your rent in different ways.
Direct Debit
If you are a new tenant you will receive a Direct Debit mandate form when you sign up for your tenancy.
If you are already a tenant, you can request to pay by Direct Debit using our online form:
Request to pay rent by Direct Debit
We will calculate your monthly rent instalments, request payment from your bank or building society, and tell you the amount in advance.
Paying your rent by Direct Debit is easy and convenient. Paying by Direct Debit means:
- you don’t have to remember to pay every month
- you don’t have to worry about overlooking a payment if you are ill or on holiday
- your payment will be automatically recalculated if anything changes in your account – for example, if your housing benefit entitlement changes, you will be informed 14 days before anything changes
- we'll update your Direct Debit every year and let you know if anything changes
Did you know that you could win £250 for paying your rent by Direct Debit?
Following the cabinet's approval of our income collection policy in October 2024, we plan to hold quarterly prize draws to reward tenants who pay their rent by Direct Debit (eligibility criteria apply).
If you currently pay by Direct Debit but prefer not to participate in the draws, you can opt out by emailing accountsrent@haringey.gov.uk. Please include your rent payment reference number.
Debit or credit card
There is no charge to pay by debit or credit card. Please note we don't accept American Express.
Pay online
You can pay online using a debit or credit card. You will need to enter your rent account number.
Pay by phone
You can also pay by calling Haringey Council's automated telephone payment service.
You will need a touch-tone telephone to use this service. Make sure you have your 15-digit rent account number to hand. Note: you can't pay using this method if your rent account number starts with a 6.
Housing rent and charges card
When you sign a tenancy agreement with us, you will automatically receive a housing rent and charges card. This is an easy and safe way for you to pay your rent, or for a carer, relative or friend to do it for you.
Request a housing rent payment card
You can use the card at any outlets displaying the Paypoint logo or at the Post Office. If your card is lost, damaged or stolen, please contact the Income Collection Team.
Pay your rent by text
Register online at textpay to get your password.
Text the word ‘pay’, the amount of rent or service charge you want to pay, and your password to 81025.
Other ways to pay
Standing order
You can request to pay by standing order by contacting our income collection team. We recommend paying by Direct Debit because payments will be for the right amount, and your bank guarantees to refund any incorrect payments.
By deduction from your wages or salary
If you are a council tenant and you work for Haringey Council, you can have your rent deducted from your wages and paid directly to us. If you would like to do this, please contact the income collection team.