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Make a complaint

Please answer the following questions so we can ensure your complaint goes to the right place and is dealt with as quickly as possible.

Please note: Council tenants should make a complaint via the Housing complaints process. 

Do you want to report an issue such as such as a missed refuse collection, road defect or antisocial behaviour?

Report an issue options

To report a specific problem visit the Report it page.

Do you want to appeal a decision relating to:

  • Housing Benefit or Council Tax Reduction
  • a planning application
  • a Penalty Charge Notice (PCN) challenge
Appeal a decision options

Please visit the Appeal a decision page.

Are you making a complaint on behalf of someone else?

Are you making a complaint on behalf of someone else?

Please print and complete this  Consent form (DOC, 53KB) before continuing. You will need to upload this to the e-form when submitting details of your feedback.

Is your issue related to children's social care?

Is your issue related to children's social care?

Is this matter currently being considered by the courts?

Is this matter currently being considered by the courts?

We are unable to accept a complaint on matters being considered by the court. Please raise these issues with your legal representative.

Visit the Children's Social Care complaints procedure page.

Is your complaint about an Adult’s social care function such as assessments, personal budgets or care packages?

Is your complaint about an Adult’s social care function such as assessments, personal budgets or care packages?

Please visit the Adult Social Care Complaints Procedure page.

For any other complaint please complete the following form (please note that the form times out after 30 minutes so if you have a lot to say it is best to prepare in advance and paste the information into the form).

Complain about a Council Service.

 

Page Last Updated:

May 31, 2022

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Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.