Resident carer's permit

How to apply for a virtual permit

If you have a current paper permit, please wait until it expires to applying for a new virtual permit.

Click the button below to create an online parking account and apply for your permit. You will be issued with a virtual permit so you won’t have to print it at home or wait for us to send it to you.

If you’re registered to vote or pay council tax, you won’t have to supply any proof of residency when you apply for or renew a rResident carer’s parking permit. If you’re not registered to vote or pay council tax, you will need to provide one of the following, showing your address within the CPZ:

• a signed assured shorthold tenancy, or the letter of completion from your solicitor in which they confirm the property is for your residence only
• an HM Revenues or Department of Work and Pensions letter, signed and recently dated
• a signed housing association or council tenancy agreement 
• a driving licence photo identity card showing your current address 

You will also need to upload one of the following to prove that your carer is the registered keeper of the vehicle, or its sole user:

• a vehicle registration document (DVLA V5C) in the applicant’s name
• a new keeper’s slip (V5C/2) plus a bill of sale for the vehicle on headed company paper
• confirmation of registration details plus a bill of sale for the vehicle on headed company paper 
• a vehicle lease agreement 
• a company car arrangement on headed letter paper

You must also complete and upload a declaration of care (PDF, 158KB) to support the application.

Once your application is approved you will be able to use your virtual permit straight away.

Apply for a resident carer’s parking permit

For residents who may not be able to apply online, please contact customer services to enquire about Haringey’s assisted digital service and other application options, including any reasonable adjustments the council may need to make for you.

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If you have any questions about your permit

If you require further information, you can make contact with Customer Services directly from your online permit account. Click ‘Contact Us’, select the nature of your query, add details and upload any documents to support your query. We aim to respond to you within 5 working days.

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How to renew your virtual permit

Log in to your online parking account, select the permit you wish to renew and proceed to provide the required proofs and make payment.

Permit renewal will be available 5 weeks ahead of the permit expiry. You will receive an email notifying you a renewal is due.  

Log in to your online permit account

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Making changes to your virtual permit

You can make changes to your permit in your online permit account.

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Updating your contact details

You can update your email address or phone number within your personal details in your online permit account.

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Changing your vehicle

You can apply to change the vehicle, or the vehicle’s license plate in your online permit account. This is also known as the number plate or vehicle registration mark (VRM). Do so by viewing the current permit within your online permit account, and selecting the appropriate option.  

You will need to upload one of the following:

• a vehicle registration document (DVLA V5C) in the carer’s name, also known as a log book
• a new keeper’s slip (V5C/2) plus a bill of sale on headed company paper 
• confirmation of your vehicle registration details plus a bill of sale on headed company paper 
• a lease agreement
• a company car arrangement on headed letter paper 

If the only change is the VRM, please provide a scanned copy of the certificate of entitlement (V750) provided from the DVLA.

If the new vehicle falls into a different emission banding (see the permit price list) we will either issue you with a pro rata refund, or you will be required to make an additional payment. 

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Changing address

If you're moving home within the CPZ, or to another Haringey CPZ, you can request your account and permit to be changed via your online permit account.  

Please note – editing your address in ‘Personal Details’ in your online permit account does not change the address or CPZ your permit is valid for.

In order to have your account and permits changed to your new address, login to your online permit account, then:

• click to ‘View’ the permit you want to move
• click ‘Contact us about this permit’
• complete the details of your request – including the date you wish the change to be made, and upload residency proofs for your new address
• once your request is submitted, we’ll amend your permit

We ask that you make your request at least 5 working days in advance of your moving date.

You must provide one of the following: 

• a signed assured shorthold tenancy agreement, or the letter of completion from your solicitor in which they confirm the property is for your residency only
• a letter from HM Revenues or Department of Work and Pensions, signed and recently dated, showing your address
• a signed housing association or council tenancy agreement
• a driving licence photo card showing your address within the CPZ

If you’ve moved outside a Haringey CPZ, please see Refunds below.

Log in to your online permit account

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Cancellations and refunds (virtual permits)

If you no longer need your permit, you’re entitled to a pro rata refund for each full, unused month left on it.  An administration fee will apply.  

You can apply for a cancellation of your permit in your online parking account:

Log in to your online permit account

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If you have any questions about your permit

If you have any questions about your permit or require further information, you can make contact with Customer Services directly from your online permit account.  Click ‘Contact Us’, select the nature of your query, add details and upload any documents to support your query.  We aim to respond to you within 5 working days.

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Renewing your paper permit

Following the introduction of virtual permits, existing paper permits can’t be renewed. Holders of existing paper permits will need to apply for a new virtual permit.

Change your paper permit details

Updating your contact details

You can update your contact details (phone or email address) using our online form. You will need your permit reference number and applicant ID from the letter your permit was printed from. If you do not have these details, then please contact us instead.

Change of vehicle

If you’ve changed the vehicle or vehicle registration mark (also known as license or number plate, or VRM), please contact us and attach scanned copies of:

• your new vehicle's V5C document (log book) or a bill of sale on company headed paper
• a signed new keeper’s slip
• if the only change is the VRM, please provide a scanned copy of the certificate of entitlement (V750) provided from the DVLA. There will be an administration charge to pay to change the permit.

If the new vehicle falls into a different emission banding (see the permit price list for further information about emission banding) we will issue you with a pro rata refund on your old permit.  

If your new vehicle falls within the same emission banding, there is an administration charge to pay for replacing the permit. View details of charges.

Moving within a CPZ

If you’ve moved into a different house within the same CPZ you can continue to use your permit but you must let us know and send us one of the following documents as proof of residence: 

• a signed assured shorthold tenancy or mortgage agreement, or the letter of completion from your solicitor in which they confirm the property is for your residency only
• a letter from HM Revenues or Department of Work and Pensions
• a housing association or council tenancy agreement
• a driving licence photo identity card showing your updated address within the CPZ

Please use our online form to let us know your new details. 

Moving to a new CPZ

If you’ve moved into a new CPZ, please contact us with one of the following documents showing your new address attached as proof of residence:

• a signed assured shorthold tenancy or mortgage agreement, or the letter of completion from your solicitor in which they confirm the property is for your residency only
• a letter from HM Revenues or Department of Work and Pensions
• a housing association or council tenancy agreement
• a driving licence photo identity card showing your updated address within the CPZ

There is an administration charge to pay for replacing the permit. 

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Refunds

If you no longer need, or are no longer eligible for, your paper permit, you’re entitled to a pro rata refund for each full, unused month left on it. An administration fee will apply.  

To apply for a refund please post your paper permit to:
Permit Refunds
PO Box 55235
Haringey Council
N22 9DF

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Lost or stolen permit

If your permit has been lost, damaged or stolen, we no longer issue replacement paper permits.  We will need to cancel your existing permit, refund any amount due in accordance with our refund policy, and you will need to make a new application for a virtual permit which includes supplying the relevant proofs.

In order for use to cancel your permit, please inform us and tell us the following details:

• whether it’s been lost, damaged or stolen
• if stolen, please confirm the crime reference number
• your permit reference number (if you have it)
• our applicant ID (if you have it)
• your full name

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