Universal Credit Help and Support

The following are all available to help you with your claim:

Useful videos

The Department for Work and Pensions have produced the following easy to follow videos to help you understand and apply for Universal Credit:

Citizen's Advice 'Help to Claim' service

The Department for Work and Pensions has asked the Citizens Advice Bureau (CAB) to help people claim Universal Credit and manage their claim for the first weeks. If you need help applying you can contact the Citizen's Advice Bureau using the link below:

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Free helpline

You can also call the Universal Credit helpline, Monday to Friday, 8am to 6pm, to get help making your claim online or if you need help applying for an advance payment.

  • Telephone: 0800 328 5644
  • Textphone: 0800 328 1344

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Useful external links

The following external links all provide additional information and support:

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Page last updated:

August 23, 2021