Housing Emergencies

An emergency is something which puts a person or property at risk, for example:

• Burst pipes or major water leaks
• Leaking waste pipe from a sink or toilet
• Total loss of heating or hot water
• Toilet which cannot be used (where there is  only one)
• No electricity or lighting in the property
• No lighting in communal areas
• Flooding drains
• Dangerous structure
• Lift breakdown
• Broken or missing man hole cover
• Broken glazing which presents a hazard

If you are a council tenant and wish to report an emergency repair you can contact Housing Services on 020 8489 5611.

Fire

In the event of a fire call 999.

For power cut emergencies

UK Power Networks – Tel: 0800 316 3105
From mobiles dial: 0333 323 2105
UK Power Networks website (external link)

If you smell gas or suspect a carbon monoxide emission

National Grid – Tel: 0800 111 999
National Grid website (external link)

To report a burst water pipe or leak outside your home

Thames Water – Tel: 0800 316 9800
Thames Water website (external link)