Adult Social Care Complaints Procedure
How to complain
Please use our online feedback form:
If you are unable to use the form, please contact us by phone on 020 8489 3424.
What we will do with your complaint
The law says what we must do with adult social care complaints. When we receive your complaint we will try to sort out the problem straight away. If we can’t we will:
- write to you within three working days with the contact details of the person who will deal with your complaint
- offer to discuss your complaint with you so that we can clarify the issues and how the complaint will be investigated
- respond to your complaint within 10 working days, or agree a new deadline with you before then if we can't
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