Have your say about HALS
- Compliments, Comments and Suggestions
- Course Evaluation
- Guidance Surveys
- Postal and Telephone Surveys
- Mystery Shopper Reports
- HALS Wide Surveys
- How to make a complaint
- Future plans
At HALS we undertake a range of activities to find out what you think. Your feedback is valued and helps us plan for the future. HALS gathers information on its performance and gets ideas on how we can improve in the following ways:
Forms and suggestion boxes are available at our main sites for you to tell us what you think about HALS and/or offer us your suggestions. You can use this form anonymously but if you add your details we will respond within 10 days.
If you are taking part in a learning programme you will be asked to fill in evaluation forms. The information on these forms helps us to improve the content and delivery of our courses. If you are having a problem with your course please talk to a member of staff.
If you are using any of HALS guidance and job search services you may be asked to complete a survey form. These surveys ensure that we are performing to required standards and gives us information to help us improve.
If you have attended a course or used any of HALS services we may write or telephone you. These surveys are used to find out what you have gone on to do since your contact with HALS. These surveys show our funding agencies how people have benefited from HALS and help us maintain our free provision.
HALS receives visits and phone calls from ‘mystery shoppers’. This activity is organised by some of our funding agencies and is designed to test our performance and the suitability of our premises.
HALS recently carried out its second annual survey of all its learners. This gave us practical information about what you thought HALS was good at and what we need to do to improve.
If you are not satisfied with the training or service you have received you can:
- Explain your concern to a staff member or ask to speak to a manager.
- If you would like to put your complaint in writing, please ask for a Comments Form. Give the completed form in at reception or put it in a suggestion box. We will respond to any complaint within 10 working days.
- See our complaints and concerns page.
If your complaint has not been resolved and you wish to take the matter further, we have a formal procedure for making a complaint. You can get a copy of ‘What do I do? - I want to complain, make a suggestion or compliment a council service‘ from any of our main sites or any Haringey Council building: Tel 020 8489 2500.
In the future HALS will:
- Undertake further consultation activities with community and user groups
- Publish a selection of our survey and evaluation results with details of improvements.
Wood Green Learning Centre
2nd Floor, Central Library
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