Transforming Community Equipment Services (TCES)
The 'Retail Model' for Simple Aids to Daily Living
Changing the way social care is provided
Transforming Community Equipment Services aims to change the way that disabled and older people receive simple aids to help with daily living through the introduction of the ‘Retail Model’. This is just a small part of a wider scheme called Personalisation Agenda intended to change the way social care is provided giving people more choice and control over the services they receive.
See Personalisation Agenda (external link) for more information.
Introduction of the 'Retail Model' in Haringey
The ‘Retail Model’ which launched in Haringey in 2011, is a joint initiative between Haringey Council and North Central London NHS. Its aim is to improve access to simple items of equipment such as bathing aids and raised toilet seats, which can play a significant role in helping people lead more independent lives.
With the new system in place, following as assessment of need by a health or social care professional, a prescription will be provided which can be exchanged for ‘simple aids to daily living’ at any of the local retailers.
To provide greater choice and flexibility, there is an option to ‘top up’ or ‘up-grade’ to an item that meets the same need but is more pleasing, for which the individual would pay the difference in the cost of the items.
This new way of accessing simple equipment also provides the opportunity for any person, including those who are not eligible for services to go to a local ‘accredited retailer’ and buy their own simple items of equipment to help them or someone else maintain their independence.
If you would like more information or wish to request an assessment please contact First Response Team:
- Tel: 020 8489 1400
Opening Hours 9am - 5pm, Monday - Friday
- Email: Firstresponseteam@haringey.gov.uk
- Write to
First Response Team
London Borough of Haringey
2nd Floor, River Park House
- 225 High Road
One of our dedicated team of Community Care Officers will be pleased to assist with your enquiry.
- Web: Visit Haricare (external link) - the online directory of services for adults
For more information on how to get equipment to assist with daily living please see: