COVID-19 information and guidance for health and social care professionals

Please note: For more information to share with your service users, see our Coronavirus (COVID-19): Health advice page.

COVID-19 information and guidance

Guidance nameSource and detail

Action Plan for adult social care


Activity Coordinators

NCL CCG and Haringey Council

  • Virtual activity coordinators forum, 3 June 2:00 to 3:30 pm via MS teams. To attend, please contact


Advance care planning

Gold Standards Framework:

Autism and Adults with Learning Disabilities



Bereavement Support


Capacity Tracker


  • London Care Providers are being asked to update their bed capacity on Capacity Tracker. For more information email

Caring for someone who is dying

Hospice UK:

North London Hospice:

NHS London:


Care of the deceased

Public Health England:

Care provision

North London Partnership (NLP):


Haringey CCG:

Care Act easement: LA’s

Department of Health and Social Care:

Care Home settings 

British Geriatrics Society - 14 April 2020:

NHS Futures:

NHS London - 16 April 2020:


Public Health:

Haringey Council

NHS England and NHS Improvement:


Department Of Health and Social care

Care Home Support

North Middlesex Hospital - information for Haringey care homes.

Contact information and sources of help for medical issues during COVID-19:

  • GPs - GP practices will be open on bank holidays
  • NHS 111 - available 24 hours a day
  • Rapid Response - available seven days a week, 8am to 8pm: 020 7288 3670
  • Phone advice from Palliative care team - Monday to Friday, 9am-5pm:
    • Tel: 020 8343 8841
    • Out of hours and bank holidays: 07957 588 273
  • Hospital consultant telephone advice from North Middlesex University Hospital - available seven days a week, 9am to 5pm:
    • Care of the elderly: 07436 561 077
    • Acute medicine: 07436 036 515 - please only contact this number after you have tried the GP, CHAT matron, Rapid Response, NHS 111 and after discussion with your care home manager or senior staff on duty
Support plan for care providers

Haringey Council:

Clinicians and NHS managers

NHS England:

Connected Communities Service

Haringey Council:

Coronavirus Act 2020

Cleaning of Non-Healthcare settings

Public Health England



Domiciliary Care


Death of a Worker



Clinical Leadership Group:

Direct Payments


DoLs, MCA, Best Interest

Shropshire DoLs team:


NHS England:

Hand Hygiene

World Health Organisation:

Hospital discharge guide for residential settings



Integration and Better Care Fund

Infection prevention and control in healthcare settings

Public Health England 

NHS England

NCL CCG - 20 May 2020:

Dedicated email address and phone number, directing you to published advice and guidance regarding Infection Prevention and Control (IPC):

Care home telephone support requirement and Infection control website/telephone line response to care home support requirement:

  1. Advice on infection control and management if a resident is admitted with suspected / tested CV19​​​​​​ - IPC email response/call will sign post to current guidance, but will NOT provide clinical advice on the management of patients/residents
  2. Signposting to relevant guidance, and to 111, GPs, MDTs as relevant - IPC email response/call will do this
  3. Helping providers understand and interpret the guidance - IPC email response/call will do this
  4. Signposting for escalation, specific clinical queries - IPC email response/call will NOT do this



Influenza Outbreak during pandemic


International response

International Long Term Care Policy Network:

Keeping away from other people

Public Health England - 23 March 2020:

Medicines administration (delegation)

CQC - 1 April 2020:

OPUS guide:


Mental Wellbeing Resources for the workforce


  • Let’s Talk Haringey (external link) - talking therapies and digital therapies for stress and low mood. They prioritise care sector staff in their current access criteria and include all staff working in Haringey even if their GP is elsewhere
  • Together in Mind (external link) - is a wellbeing and mental health project that connects and supports the North Central and North East London health and social care workforce
  • NHS hotline: 0300 131 7000 - open 7am to11pm every day
  • Text service available 24/7 - Text FRONTLINE to 85258


NHS mail


Parking in Tube station car parks


Patient Transport Services


Personal Protective Equipment (PPE)

GOV.UK - 27 March 2020:

PPE to be made available, providers can get directly from National Distribution Centre:

In the future, if a care provider is unable to get PPE from their normal supplier, the supplier will be asked to report this to the National Supply Disruption Response (NSDR) team (as above), who can advise on alternative suppliers.

Other suppliers are:

Where providers can’t source through their normal routes, they should contact the dedicated email:

Contact Officer in Haringey Council for PPE is

Public Health England:


London Councils - PPE guides:

Haringey Public Health:

Personal Protective Equipment (PPE) support

Department of Health and Social Care:

Health and Safety Executive (HSE) - recall of Tiger Eye Protector product:

  • There is been a safety concern for this product and it has been withdrawn from use. If you are concerned that staff may have been exposed to COVID-19 through splashes to the eyes while using Tiger eye protectors, then this should be communicated to HSE through the RIDDOR route (external link)

Primary Care and Community Respiratory Resource pack

London Clinical Networks:

Provider portal

NHS and London ADASS - 3 April 2020:

Use Capacity Tracker in parallel with the Market Insight Tool to ensure care home, hospice and community capacity information is available to NHS and social care colleagues in real time.

Please complete this by 12 noon every day (Monday to Sunday).

For technical support email

Public Health Briefings for Care providers

Haringey Council Director of Public Health:

Safeguarding poster

Haringey Council:

Staying at Home - an easy-read guide

Public Health England - March 2020:

Tech Firms bring technology to hospitals





North London Partners:


Health England:

Skills for care:

North London Partners

Urgent Care

NHS 111:


Public Health England

NHS England and NHS Improvement (London Region)

North London Partners

Enfield Council - Integrated Learning Disabilities Service

Verification of Death


Visitors Protocol

Care Provider Alliance:

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Page last updated:

November 22, 2021

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