Support available and more information
What support can you expect from the council’s Direct Payment Support Team?
The Direct Payment Support Team will provide you with information, advice and practical support to help you arrange your own care services - they will:
- ensure you are using the direct payment to make the necessary care arrangements to meet your eligible needs at each stage of review
- provide information, advice and support if you require more help to manage a direct payment
- Continue to review the appropriateness of a direct payment and assess the risks involved. For example, if needs change, or if you are unable or unwilling to continue to manage the payment. If appropriate they will formally notify you of a suspension or cessation of the arrangement
- support you to close the direct payment account, and the associated arrangements should the direct payment need to end
- arrange care and support directly if you do not wish to continue to receive direct payments, or if the direct payment is suspended or terminated
- Support you if you choose to employ your own care and support
Please see our Direct Payments factsheets for more information:
- Getting started (PDF, 103KB)
- Recruiting staff (PDF, 98KB)
- Employing personal assistants (PDF, 128KB)
- Carers (PDF, 94KB)
- Managing the money (PDF, 81KB)
- Payroll services (PDF, 123KB)
- Acting as an authorised person (PDF 112KB)
- Prepaid Card Accounts factsheet (PDF, 103KB)
- Training personal assistants (PDF, 90KB)
- Direct payments audits (PDF, 189KB)
- Keeping safe (PDF, 178KB)
- Death of client (PDF, 85KB)
- Using an agency (PDF, 87KB)
- What to do when things go wrong (PDF, 78KB)
- Equipment (PDF, 78KB)
Our Direct Payments short guide (PDF, 283KB) explains direct payments in more detail
How can I find out more?
Direct Payment Support Team
If you are interested in receiving a direct payment but are not sure if you qualify, please contact the Direct Payment Support Team using the details below:
- Direct Payment Support Team
2nd Floor, River Park House
225 High Road
- Phone: 020 8489 8456
- Email: email@example.com
Disability Action Haringey
You can also contact Disability Action Haringey (DAH) who can give you support and advice around managing your direct payment, and access to support from peer mentors both individually and through peer support groups.
DAH can also provide support and signposting on a range of issues that affect Deaf and disabled people.
- Disability Action Haringey
The Winkfield Resource Centre
33 Winkfield Road
- Phone: 020 3355 0071
- Email: firstname.lastname@example.org
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