Support available and more information
- Putting you in control
- What support can you expect from the council’s Direct Payment Support Team?
- Ending direct payments
- How can I find out more?
Many people find that direct payments provide more freedom and flexibility. Instead of having services organised by us, direct payments let you arrange the support services you want. For example, if you need a personal assistant, you can hire them yourself, decide when they visit and the kind of support they give you.
- Our Direct Payments booklet (PDF, 338KB) explains direct payments in more detail
Please see our Direct Payments factsheets for more information:
- Getting started (PDF, 103KB)
- Recruiting staff (PDF, 98KB)
- Employing personal assistants (PDF, 128KB)
- Carers (PDF, 94KB)
- Managing the money (PDF, 81KB)
- Payroll services (PDF, 123KB)
- Acting as an authorised person (PDF 112KB)
- Prepaid Card Accounts factsheet (PDF, 103KB)
- Training personal assistants (PDF, 90KB)
- Direct payments audits (PDF, 189KB)
- Keeping safe (PDF, 178KB)
- Death of client (PDF, 85KB)
- Using an agency (PDF, 87KB)
- What to do when things go wrong (PDF, 78KB)
- Equipment (PDF, 78KB)
The Direct Payment Support Team will provide you with information, advice and practical support to help you arrange your own care services - they will:
- Ensure you are using the direct payment to make the necessary care arrangements to meet your eligible needs at each stage of review
- Provide information, advice and support if you require more help to manage a direct payment
- Monitor how the direct payment is spent to meet the assessed eligible care needs
- Require any unspent direct payment that has not been used to meet eligible needs, or overpaid funding, to be paid back to Haringey Council
- Continue to review the appropriateness of a direct payment and assess the risks involved. For example, if needs change, or if you are unable or unwilling to continue to manage the payment. If appropriate they will formally notify you of a suspension or cessation of the arrangement
- Support you to close the direct payment account and the associated arrangements should the direct payment need to end
- End the direct payment if Haringey Council determines you are no longer eligible for care and support
- Arrange care and support directly if you do not wish to continue to receive direct payments, or if the direct payment is suspended or terminated
Direct payment will only be terminated as a last resort. Haringey Council will take all reasonable steps to address any situations without the termination of the payment. If terminating a direct payment, we will ensure there is no gap in the provision of care and support. The council will ensure that you are notified in writing of the decision to end your direct payment.
Haringey Council shall cease making direct payments if you no longer appear to be capable of managing the direct payment, and cannot receive support to manage the payment. We will make arrangements for services to be provided instead of the direct payments, to ensure continuity of support.
The reasons the council may end a direct payment include:
- You no longer agree to receive them
- You are no longer eligible for social care support from the council
- You have not kept to the terms of the direct payment agreement
- We believe you can no longer manage the direct payment effectively to meet your needs, and no suitable assistance is available to enable you to do so
- You lose the capacity to consent to the payment of direct payment, and there is no suitable person who could receive and use the money on your behalf
Haringey Council might also discontinue payments if you fail to comply with a condition imposed under regulations, or if for some reason we no longer believe it is appropriate to make the direct payment. For example, we may discontinue the direct payment if it is apparent that it has not been used to achieve the outcomes of the support plan.
Direct payment must not be provided under certain conditions, such as where you are placed by the courts under a condition or requirement relating to a drug and/or alcohol dependency.
Where a direct payment is discontinued as a result of criminal justice legislative provisions, Haringey Council will make timely arrangements for services to be provided in lieu of the direct payments, to ensure continuity of support.
A direct payment may be terminated by or your authorised person by providing four weeks’ notice to enable Haringey Council to, if required, meet the support plan outcomes by alternative means.
A person who previously had mental capacity to consent to a direct payment may lose the capacity to consent, for example someone with dementia where their condition deteriorates. Haringey Council will stop the direct payment to that person and consider making payments to an authorised person instead. In the interim, Haringey Council will make alternative arrangements to ensure continuity of support.
Haringey Council will stop direct payments if we are not satisfied for whatever reason that the authorised person is acting in the best interests of the beneficiary, within the meaning of the 2005 Mental Capacity Act. Haringey Council may stop the direct payment if it has sufficient reason to believe that the conditions imposed under regulations on the authorised person are not being met.
Haringey Council may wish to consider if someone else can act as an authorised person for the person lacking mental capacity, or whether there is a need for the council to arrange services for them in place of the direct payments.
In the event of the death, any amount of direct payment remaining in the pre payment card account will be recovered by Haringey Council following a discussion with the family and authorised/nominated person.
Any amount due to the estate of the client for the fulfilment of contractual and legal obligations relating to any person employed by the client or to HMRC shall be paid by Haringey Council on receipt of supporting documentary evidence or an invoice relating to the services received.
Any personal contribution remaining on the pre-payment card account will be paid to the client's estate within 28 days of termination of the direct payment, subject to all records being provided and available to Haringey Council. Any additional amount remaining on the pre-payment card account will be returned to Haringey Council.
If you are interested in receiving a direct payment but are not sure if you qualify, please contact the Direct Payment Support Team using the details below:
- Direct Payment Support Team
8th Floor, River Park House
225 High Road
- Phone: 020 8489 8456
- Email: email@example.com
Alternatively, you can visit the weekly Direct Payment Surgery every Wednesday, 9.30am to 4pm at:
- Winkfield Resource Centre
33 Winkfield Road