Planning for an emergency

Whatever arrangements you make, there may be times when the care support you receive breaks down. For example, your Personal Assistant may be taken ill.

You will need to make back-up arrangements to provide cover, you might arrange this with an agency. This is called contingency planning.

If your arrangements break down, you should not be left without the services you need. Contact your Direct Payments Support Team or First Response once you realise that you need help.

For more information, see  What to do when things go wrong (PDF, 78KB)

Contact details

Contact details

Back to top


Page last updated:

October 4, 2022

Tell us what you think about this page

Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.

Help us improve this page
If you want to make comments specifically about this page, then please answer the questions below.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.


Did you find what you were looking for? (optional)