Direct payments are money payments paid to you by the council to pay for your care and support. They are an easy and convenient way of receiving the council's part of your personal budget, which is the amount of money you need to pay for your care and support.
Direct payments mean that you are in charge, they give you more choice and control over the care you receive and allow you to decide who gives the care and how and when they work with you.
If you are eligible for a personal budget direct payments, the next step is to agree on a support plan. This describes the care and support you need and how you will use your personal budget to pay for it.
If your arrangements break down, you should not be left without the services you need. Contact your Direct Payments Support Team or First Response Team once you realise that you need help.