Street Lighting

Image of lamp post

We aim to provide a quality street lighting service to the borough working in partnership with our contractors, Marlborough.

We have invested £4.8 million in all 17,423 streetlights across Haringey to convert them to LED and to introduce smart lighting through a new central management computer system managed by Urbis Schréder.

This has made the borough’s street lighting more responsive and therefore safer for residents, as well as more environmentally friendly by significantly reducing energy consumption and carbon emissions.

Back to top

Report a faulty street light

When reporting a faulty street light it helps us if you can supply:

  • The street name and nearest house number to the street lamp
  • The identity code number attached to the column

Emergency faults

We will take immediate action to make the light safe in the following circumstances:

  • Missing panel and exposed wires
  • Lighting column knocked down or left bent and leaning
  • Traffic bollards on traffic islands

Please report emergency defects to us:

During office hours call 020 8489 1335:

  • Monday - 9am to 5pm
  • Tuesday - 9am to 5pm
  • Wednesday - 10am to 5pm
  • Thursday - 9am to 5pm
  • Friday - 9am to 5pm

Outside of office hours, call our Emergency Helpline - 020 8489 0000. This is open from 5pm to 8am Monday to Friday, and all day at weekends.

Non-emergency faults - report online via My Account

Please let us know if you spot:

  • a broken street light
  • a street light that stays on during the day - we don't pay for the wasted electricity, but every time it stays on for 24 hours it shortens the life of the lamp and will cost us more in the long term to maintain

When reporting a faulty street light it helps us if you can supply:

  • The street name and nearest house number to the street lamp
  • The identity code number attached to the column

If you report a problem with street lights, lit signs or lit bollards using My Account, you'll be able to view the progress of your report:

Report a faulty street light through My Account

If you don't require updates on progress you can report these issues to us anonymously without registering.

Report a faulty street light as a guest

Back to top

What happens once I have submitted a report?

We will inspect the problem within 2 working days and decide how urgently it needs to be fixed.

How long should it take?

Defects that are hazardous or serious will be prioritised.

  • Hazardous defects will be repaired within 24 hours
  • Serious defects will be repaired within 7 days

We will aim to repair other defects that are not serious or hazardous within 28 working days, but we do not have the resources to repair every defect within that timescale and so will prioritise the more serious and potentially dangerous defects.

How will I be kept up to date?

We will contact you by email to let you know the result of the inspection and again when the repair has been completed.

 You can also report this using your mobile phone via the Our Haringey app.

Or via the contact details below.

We also carry out night-time inspections twice monthly.

Back to top

UK Power Networks

Some faults to the street lighting are caused by a power supply problem to the lights. It should be noted that UK Power Networks are responsible for the power supply to most of the borough’s highways’ lighting.

If you have reported a fault to us via the Our Haringey app which we have passed on to UK Power Network, then you will have received an email update stating that this has been referred to UK Power Networks and that they will take up to 28 days to repair.

You can see the status of the power supply problems on UK Power Networks' street furniture fault map (external link). Please note that the fault map may not be updated straight away with recent faults that have been reported.

Back to top

General enquiries

Please contact us online with problems or concerns about street lighting and signs or bollards. We will try to deliver you the best service that we can.

Back to top

Street lighting consultation

Thank you for taking the time to respond to our Street Lighting Common Place consultation, which closed on 30 April 2023.  After analysing the survey responses we hope to start some of the work during Autumn 2023.  Some of the issues raised will need detailed analysis and design options and any resulting implementation works are then likely to begin from early in 2024.

Back to top

Our longer-term plans

We have programmes in place to renew older lighting columns in the borough with new ones that meet the latest European Standards.

Back to top

Contact us

Street lighting

24-hour Light Line: 020 8489 1335 (record a message after 5pm and before 9am)

Opening hours:

  • Monday - 9am to 5pm 
  • Tuesday - 9am to 5pm 
  • Wednesday - 10am to 5pm 
  • Thursday - 9am to 5pm 
  • Friday - 9am to 5pm 

Back to top


Page last updated:

May 4, 2023

Tell us what you think about this page

Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.

Help us improve this page
If you want to make comments specifically about this page, then please answer the questions below.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.


Did you find what you were looking for? (optional)