Potholes are usually formed during the winter months as a direct result of snow, ice and prolonged periods of rain and occur where an area of the road's surface has broken up and fallen out.
We carry out regular inspections of the roads but also rely on the public reporting potholes to us. We inspect all reported potholes and risk assess them to prioritise their repair. The assessment will take into account many issues including the location of the pothole in the road and the amount and type of vehicle that uses the road, such as cars or pedal bikes.
Report a pothole
Report it online
To report a problem with potholes you need to register or log in to My Account and then select ‘Add a Report’, then select the Road defects (potholes) category from the drop down menu.
You can alternatively call Frontline on 020 8489 1335 or email email@example.com
If you prefer to write, please write to the following address:
River Park House
225 High Road
What happens once I have submitted my report?
Emergencies will be inspected within 2 hours of being notified. All other defects will be inspected within 10 working days.
How long should it take?
Defects that are risk assessed as hazardous or serious will be prioritised. Hazardous defects will be made safe within 24 hours, with a permanent repair following. Serious defects will be repaired within 7 days. We will aim to repair other defects that are not serious or hazardous within 28 working days, but we do not have the resources to repair every defect within that timescale and so we will prioritise depending on the risk of the defect. Low risk defects will be categorised as low priority and may take significantly longer than 28 days to repair.
How will I be kept up to date?
We will contact you by email to let you know the result of the inspection and again when the repair has been completed.