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Dockless bikes

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Dockless bikes in Haringey

Dockless bikes are available for hire across Haringey, following cabinet approval of a trial scheme.

We will run the scheme in partnership with operators Lime and Forest (formerly Human Forest), after signing formal agreements with both operators.

This trial will run for up to 2 years (at least 18 months), starting in February 2024.

If you have any questions about dockless bikes, please visit the frequently asked questions page on our dedicated Commonplace page.

If you still have any questions, please email docklessbikes@haringey.gov.uk

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What are dockless bikes?

Dockless bike rental operates without dedicated docking stations. This means that bikes can be picked up and parked anywhere within participating boroughs (subject to certain exclusions for safety and other reasons).

The current fleet of dockless bikes have GPS tracking systems that allow users to locate available bikes and operators to monitor their fleet. The bikes also include electric drive to assist users on their journeys and to navigate hills, as well as useful additions such as LED headlights.

Users must register with an operator before rental, which can be done online or via a mobile app. Once an account has been created, the bikes are ready to use. Each operator has their own pricing system which usually corresponds to the time duration of the rental, with some operators offering different pricing incentives to support their users.

As the bikes do not have dedicated docking stations, operators need to regularly manage their fleet out on the street. This includes collecting bikes to carry out maintenance – such as swapping the electric batteries – and redistributing bikes to different locations where needed.

While the absence of docking stations has its benefits for a rental scheme, it can cause issues. As bikes can be parked anywhere, there are instances where parked bikes can cause obstruction. In these circumstances, you should report the bikes to the operator and they will be quickly removed. Another way to reduce obstructions is through the creation of ‘virtual’ parking bays – in addition to physically marked bays – which users must park in or be subject to a fine or account suspension.

At the time of writing, there is no regulation of the private dockless bike rental market. Therefore, overall enforcement and management of the market and operators is complex. It is expected that legislation will eventually be introduced, potentially in the form of a licensing system, with additional powers for local authorities over operators. In the meantime, local authorities are taking different approaches to the dockless bike market, with some entering into contractual agreements with operators while others are opting for a more informal approach.

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Using dockless bikes in Haringey

You can hire bikes using the operator’s mobile app (you will need to create a user account to hire the bikes):

Once you locate a bike, you must scan the QR code on the bike with the app to unlock the bike and begin your journey. At the end of your journey, you must also end your ride on the app (you may be required to provide evidence, such as uploading a photo of the correctly parked bike, to complete this process).

Each operator has its own pricing model, including access to subscriptions, so please read these before riding.

Both operators also offer discounted rides and concessions. Please contact the operators to see how they may benefit you.

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Parking dockless bikes

You must park your dockless bike in marked and virtual parking bays in the borough (or non-obstructively, in locations where these are not provided). Users who do not comply with these parking restrictions can be punished with a fine and, with continued non-compliant parking, may eventually be banned from using these services.

View a map of the parking locations in Haringey (external link)

Dockless bike operators provide detailed information on parking locations as well as any no-parking zones. Locations may be introduced and updated throughout Haringey during the duration of the trial.

Users must consider pedestrians and other users of the highways when parking dockless bikes. This includes being careful of:

  • making enough space for, and not inconveniencing other users of the footway, particularly protected characteristic groups (for example, disabled people such as those who are visually impaired and wheelchair users)
  • pedestrian/vehicle accesses and crossings (including tactile paving, shared street space and emergency exits)
  • existing parking spaces (such as loading bays and blue badge holder parking)

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Reporting obstructive or abandoned bikes

If you would like to report obstructive or abandoned bikes, please use the details below to contact the operators directly. Please note, you will need to scan the QR code found on the bike in question, or be able to clearly identify the location of the bikes which you are reporting.

Lime

Find out more about reporting and complaints on the Lime website (external link)

Forest

Find out more about reporting incorrectly parked bikes on the Forest website (external link)

If the problem is not resolved

If you have an issue that has not been resolved by the dockless bike operator, please contact us by emailing docklessbikes@haringey.gov.uk.

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Tell us your experience

Monitoring and engagement are important features of the trial. Our communication channels will remain open throughout the entire trial period.

Please use our dedicated Commonplace page to send us your views on the dockless bike trial scheme and comment on parking locations in the borough.

If you have feedback you would like to share with us in relation to the current operators, please email docklessbikes@haringey.gov.uk.

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Page last updated:

February 29, 2024