The Council would like to apologise to anyone who has experienced problems activating online visitor parking permits or carrying out other online transactions on Thursday 13 January 2022.
The parking permit service is now working.
In the unlikely event of a Penalty Charge Notice (PCN) being issued to you on Thursday 13 January 2022 you should contact the Council online or write to the address provided on the reverse side of the PCN.
If you have a PCN with a HP prefix, please visit our guidance page for more information.
Penalty Charge Notices (PCN) beginning with HP
If you have a PCN which begins with the letters HP
The Council does not need you to take any action about a Penalty Charge Notice (PCN) beginning with the letters HP, unless you have received a request to do so from an enforcement agency.
You will then need to respond in the form and manner described at that time.
If you have a Warrant of Control
If you did not pay or challenge the PCN and the Council has issued a Warrant of Control to an enforcement agency, you must respond to any request to pay the PCN to the enforcement agency concerned.
Contact Information for enforcement agencies
Confero Collections Limited
Telephone: 020 8661 4477
Telephone: 0330 107 0023
Website portal: CDERGroup (external link)
Telephone: 01604 628 360
Contact form: Equita (external link)
If you have sent correspondence to the Council
We are not accepting any more correspondence for PCNs which begin with HP.
Please do not send any correspondence to the following PO Box:
PO Box 4789
If you have a PCN beginning ZN
If you have received a PCN beginning with the letters ZN you must follow the instructions provided on any notice you receive about the PCN.
You can find more information on our Penalty Charge Notice page.
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