Important information regarding resident permit renewals: following the recent permit price changes (implemented on 3 April 2018), all residents renewing their permits have to re-apply as if they are a new applicant. We apologise for the inconvenience.
Unpaid Penalty Charge Notices
- If you ignore a Penalty Charge Notice (PCN), a Notice to Owner/Enforcement Notice and refuse to pay, the charge will increase by 50 percent to the surcharge rate and you will be issued with a Charge Certificate.
- If you do not pay the increased charge within 14 days the debt will be registered as a debt at the Traffic and Enforcement Centre (TEC).
- If the PCN remains unpaid for 21 days following the registration of the debt, a Warrant of Control (formerly known as a Warrant of Execution) will be issued and the case will be passed to an Enforcement Agent (formerly known as a Bailiff) to recover the amounts owed.
Part 3 of the Tribunal, Courts and Enforcement Act 2007
This legislation aims to simplify and standardise legal procedures and charges with regards to the debt recovery by Enforcement Agents (formerly known as Bailiffs). This legislation also dictates that Enforcement Agents are trained to identify vulnerable debtors and are able to deal with these situations appropriately.
In addition to this reform of the TCE 2007, as a local authority we make special efforts to be sensitive to vulnerable people.
Vulnerable people are defined as:
- those suffering from a mental disability
- the long-term sick or those suffering from serious illness
- people who are deaf or blind, or have limited sight or hearing
- those suffering from domestic violence, sexual or racial harassment
- pensioners aged 75 years or over
- those who have suffered a recent bereavement in the family or in the household
- those whose financial circumstances have changed within the last three months, for example they have become unemployed.
If you have been contacted by an Enforcement Agent and you fall into one of the categories shown above, please contact the Enforcement Agent immediately. The Enforcement Agent is listed on the Warrant of Control (formerly known as Warrant of Execution). You can contact the relevant Enforcement Agent on the following numbers:
- JBW: 0844 576 3620
- Equita: 0844 561 8807
- Confero Collections Ltd: 020 8661 4477
Enforcement Agent Fees
The fees that an enforcement agent can charge when enforcing a warrant of control, in relation to an unpaid penalty charge notice, are outlined under the Taking Control of Goods (Fees) Regulations 2014.
|Enforcement||£235 (plus 7.5% for debts over £1,500)|
|Sale||£110 (plus 7.5% for debts over £1,500)|
Following the PCN being passed to the Enforcement Agent, they will write to you or visit you within 14 whole days to serve a Notice of Enforcement. This notice advises of the outstanding debt plus any additional fees. Following the delivery of this notice, if an Out of Time Witness Statement is not made or the debt remains unpaid the case will then progress to the Enforcement Stage.
- Fees: Compliance stage - £75
This stage involves the attendance of an Enforcement Agent to recover the monies owed plus additional fees incurred. Please note the fee of £235 is payable from the first attendance when an enforcement agent visits your premises.
- Fees: Enforcement stage - £235 (Plus 7.5% for debts over £1,500)
This stage involves the selling of your goods in order to pay the outstanding debt plus any additional fees incurred.
The Enforcement Agent has a duty to:
- sell the vehicle for the best price
- have a duty of care when removing your vehicle
- wait 7 clear days before the sale of the vehicle, from when it was removed
- Fees: Sale stage - £110 (plus 7.5% for debts over £1,500)
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