Lost PCNs

We understand that if you have misplaced your PCN you may not be able to pay the reduced penalty within 14 days of the PCN being issued. Unfortunately we cannot provide PCN numbers and/or dates when PCNs were issued because of data protection restrictions.

In cases where a PCN has been misplaced, we recommend waiting for the Council to send a Notice To Owner to the owner of the vehicle in question. The owner should return this explaining that the original PCN was misplaced and that the PCN could not be paid at the reduced amount. The Council will consider this and reply accordingly.

Due to the ongoing Royal Mail strikes, if you have received a PCN late or Charge Certificate and are unable to pay the discounted amount, you will need to let us know through Challenge a PCN.

Page last updated:

January 4, 2023

Tell us what you think about this page

Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.

Help us improve this page
If you want to make comments specifically about this page, then please answer the questions below.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.


Did you find what you were looking for? (optional)