Skip to main content

Banner Alert Image  Haringey, Here to Help: Support with money, benefits, and debt

Home – Haringey London Council logo

Login/Register

Search form

Sign in

  • Services for residents
  • Pay, report, apply
  • Business information
  • Local democracy
  • Services for residents
  • Pay, report, apply
  • Business information
  • Local democracy
  • Home
  • Births, Death, Marriages and Civil Partnerships
  • Business
  • Children and Families
  • Community
  • Contact
  • Council Tax and Benefits
  • Environment and Waste
  • Housing
  • Jobs and Training
  • Libraries, Sport and Leisure
  • Local Democracy
  • News and Events
  • Parking, Roads and Travel
  • Planning and Building Control
  • Regeneration
  • Social Care and Health

Haringey Supports Ukraine: We are working with local groups to support people in Ukraine. See how you can help and donate

BuyHaringey - a new online marketplace for Haringey businesses and residents

My Account

Publication date:
January 4, 2021

Last year, changes were made to Haringey Council’s My Account to improve the service to provide access to more online services and transactions and make it easier to contact the council.

My Account is Haringey Council’s online site which allows account holders to do various things such as view and manage council tax accounts, apply for housing benefit and council tax reduction, or report a street or park problem.

Behind the scenes this meant moving from our old system to a new system capable of supporting the ongoing demands of managing a growing online customer services platform. 

To ensure the new transition went smoothly, volunteers from Homes for Haringey’s residents’ panel were offered the chance to take part in user testing exercises.

Normally such a task would take place in council offices, but due to lockdown restrictions, testing was done remotely. This was a bonus for the testing team as it provided a real understanding of some the challenges customers experience when they go online.

Volunteers were sent test data and given access to a test website, so that they could go through some of the My Account functionality; they then reported back using online forms, what they liked or didn’t like. 

Online testing participant Eric Brown said:

Personally, I get frustrated when accessing online information which has not been considered with the customer in mind. As a customer, taking part in the testing enables me to be part of a team which hopefully helps improve the customer experience.

The support from the volunteers was invaluable and their feedback led to some of the changes to the system including making instructions clearer and changing the layout of forms to make them more intuitive. 

Eric commented:

Learning more and becoming aware of issues that affect all residents and being able to test an application process from the start to finish. Hopefully by doing this I can help those people who may struggle with completing application forms.

More user-experience testing is planned to include reviewing Council Tax payments in My Account. Volunteers are needed to improve the online customer experience for all of Haringey’s residents. You can get involved in future user testing by joining our Citizens’ panel at www.haringey.gov.uk/citizenspanel.

Users can sign up for the My Account service here at https://myaccount.haringey.gov.uk.

 

 

 

Sign up to receive our weekly newsletter

Tell us what you think about this page

Tell us what you think of the Haringey Council website - and earn £25


Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.


Help us improve this page
If you want to make comments specifically about this page, then please answer the questions below.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Covid-19

Did you visit the website for information related to COVID-19?
Did you find what you were looking for? (optional)

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.

Haringey, Here to Help

See what help and support is available for residents and businesses.

Here to Help written on blue background


Testing and vaccines

  • Testing in Haringey
  • COVID-19 vaccinations

Haringey case numbers

Weekly case numbers and rates
See COVID-19 case numbers in Haringey


Haringey People Extra
e-newsletter

Sign up for regular updates
Stay in the know by signing up to Haringey People Extra now!


 

Advertising

Our advertising policy

  • Home
  • Births, Death, Marriages and Civil Partnerships
  • Business
  • Children and Families
  • Community
  • Contact
  • Council Tax and Benefits
  • Environment and Waste
  • Housing
  • Jobs and Training
  • Libraries, Sport and Leisure
  • Local Democracy
  • News and Events
  • Parking, Roads and Travel
  • Planning and Building Control
  • Regeneration
  • Social Care and Health

A to Z Directory of Haringey Council Services

  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

Ways of keeping in touch with us

Contact us

For non-urgent queries you can use our online contact form.

Have your say

Help us make sure we’re achieving our aims and tell us what you think.

Mobile apps

Useful and convenient council services in the palm of your hand.

Email alerts

Tell us what you're interested in and receive updates direct to your inbox.

Twitter

Get the latest important announcements as they happen.

Facebook

Be part of the Haringey community online as well as off.

Instagram

A space to celebrate the great things in our borough.

YouTube

See and hear about Haringey issues and news on our very own YouTube channel.

  • Accessibility
  • Translation services
  • About this site
  • Disclaimer
  • Privacy
  • Cookies

This site is © Copyright Haringey Council