Buying Online during the pandemic
With a record number of people buying products online this year due to the coronavirus pandemic, people are being urged to find out about their rights when shopping online.
This year’s National Consumer Week campaign which takes in Black Friday (Nov 27) and Cyber Monday (Nov 30) makes people aware that their consumer rights are strong when making a purchase online.
This usually includes enhanced rights for returns for online purchases.
Residents are reminded that the following rules protect them when making purchases online:
• There is usually a 14-day cooling-off period in which you can change your mind and get a full refund
• If there is a problem with the item within the first 30 days, you could get a refund, replacement, or repair
• If an item cannot be repaired or replaced, in the first six months, in most cases, you are entitled to a full refund
Please be aware that your change of rights will depend on whether the seller is a trader or a private seller and depending on the type of payment used. Credit card purchases usually have better protection.
Despite these protections, the Citizens' Advice Consumer Service has seen the level of complaints about internet shopping almost double between March and April this year compared to the same period last year.
A video highlighting the key advice on buying goods online is available at www.youtube.com/watch?v=dA75JeXrcu0
Anyone needing more help is asked to contact the Citizens' Advice Consumer Helpline on 0808 223 1133 or visit www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-a...
Tell us what you think about this page
Please use this space to tell us how we can improve this page, or the website in general.
If you have a service problem or complaint you need help with then please visit our contact pages.
* = response required
Haringey case numbers
Haringey People Extra