Reopening your business

If you need some help and support to reopen your business, download one of our reopening guides:


social distancingRestrictions have now further eased and this means many more businesses can now reopen.

Businesses cannot operate in the same way they did before. Every business must make sure they are COVID-19 secure and can maintain social distancing before they reopen. 

These measures are vital to safeguard the safety of your business, staff, customers as well the wider community and will help to restore public confidence in our town centres, High Streets and leisure venues.

What businesses can reopen?

From 1 August onwards:

  • Beauty treatments to the face can resume

From 25 July onwards:

  • Indoor gyms, fitness and dance studios
  • Indoor swimming pools
  • Indoor water parks 
  • Bowling alleys
  • Indoor skating rinks
  • Casinos
  • Exhibition halls and conference centres

Already open:

  • Retails/shops
  • Restaurants, Cafes and Pubs
  • Hotels and Bed & Breakfasts
  • Museums and Galleries
  • Cinemas
  • Hairdressers and Barbers
  • Children’s playgrounds
  • Libraries, community centres, bingo halls
  • Funfairs and theme parks, zoos, amusement arcades, outdoor skating rinks, social clubs and model villages
  • Places of Worship
  • Spas
  • Nail bars,salons and beauty salons
  • Tanning booths and salons
  • Massage parlours
  • Tattoo parlours
  • Body and skin piercing services

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Working safely

If your business can reopen, you can only do so if you are following the Government’s Working Safely guidelines. Please take the time to read the relevant guidance for your business.

There are 14 Working Safely Guides (external link). You may need to use more than one set of these guides to keep your workplace safe.

The Government has created guidance to help employers, employees and the self-employed understand how to work safely during the Coronavirus pandemic. They have set out five key steps to working safely:

  1. Carry out a COVID-19 risk assessment 
  2. Develop cleaning, handwashing and hygiene procedures 
  3. Help people to work from home
  4. Maintain 2 metre social distancing, where possible
  5. Where people cannot be 2 metres apart, manage transmission risk 

Working safely guidance is available at GOV.UK (external link).

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Risk assessments

Risk

The Government recommends that businesses and employers carry out a written a risk assessment before reopening.

Businesses should also display the ‘Staying COVID-19 Secure in 2020 notice’ in their premises.

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Social distancing advice for businesses

Coronavirus (COVID-19) spreads from person to person so reducing the ways people come in close contact with each other is essential. This is called social distancing, and it is an important and effective way to slow down the spread of this virus.

New social distancing guidelines have been introduced - a '1-metre-plus' approach. This means that members of the public can be one metre away from each other as long as other measures are put in place to limit the transmission of the virus. It is still recommended to keep a two metre distance wherever possible. 

Every business has a legal duty to protect their staff, customers and others affected by their work activities from the risk of coronavirus infection. Your customers will want to feel confident that your business is COVID-19 secure and that their health and safety is of the utmost importance.

Our guidance below uses the 2 metre rule as standard. It is up to each individual business to decide whether they can safely operate using the “1-metre-plus” approach. 

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Hairdressers, barbers and beauty services

Download the:

Important information for those carrying out beauty treatments

From 1 August face waxing, eyelash treatments, micro blading, make-up application and facial treatments can restart. 

Customers

  1. Use social media/website/emails and your premises window to explain your reopening plans and procedures. Let your clients know how you are addressing any health and safety concerns and update them on any changes you have made e.g. days you are open, opening hours, PPE
  2. COVID-19 related screening questions should be asked ahead of every appointment. These include:
    1. Have you had a recent onset of a new continuous cough?
    2. Do you have a high temperature?
    3. Have you noticed a loss of, or change in, normal sense of taste or smell?
      If the client has any of these symptoms, however mild, they should stay at home and reschedule their appointment
  3. Encourage clients to use hand sanitiser or handwashing facilities as they enter the premises
  4. Ask clients to arrive at the scheduled time of their appointment and only provide a waiting area if social distancing can be maintained
  5. Clients who are accompanied by children are responsible for supervising them at all times and need to ensure they follow social distancing guidelines
  6. Operate an appointment-only system
  7. Do not allow food or drink to be consumed in the salon by clients other than water in disposable cups or bottles
  8.  If you normally clean your salon out of hours/discreetly, consider being very visible with your new cleaning regime in front of your customers. This will help reassure them their health and safety is a priority and you are actively trying to manage transmission risk 
  9. Only the client should be present in the same room for appointments in the home
  10. Encourage home appointment clients not to pay by cash and if possible to pay by mobile transaction/online payment

Premises

  1. Review layouts and processes to maintain social distancing (2m, or 1m plus with risk mitigation where 2m is not viable) between clients. Ensure there is sufficient space between client chairs, if not consider closing off alternate chairs
  2. Provide floor markings and signage to remind both workers and clients to maintain social distancing wherever possible
  3. Avoiding overrunning or overlapping appointments and contact clients virtually to let them know when they are ready to be seen, where possible.
  4. Use screens to create a physical barrier between workstations, where this is practical. This will not be required between the practitioner and client when the practitioner is wearing a visor
  5. Provide a secure area where social distancing is maintained for a client when services or treatments require development time, for example hair colouring
  6. Take payment by card or contactless payment – try to avoid cash payments

Staff 

  1. Employees who need to work in close proximity to their clients and staff should wear further protection in addition to any that they might usually wear. This should take the form of a clear visor that covers the face and provides a barrier between the wearer and the client. It should cover the forehead, extend below the chin, and wrap around the side of the face
  2. Carry out a risk assessment to make sure that you have effective controls in place to reduce the risk of coronavirus infection. This must cover staff, customers and others affected by your business. If you have five or more employees, you must record your risk assessment
  3. Reduce the number of people each person has contact with and use a consistent ‘pairing’ system e.g. a stylist and apprentice
  4. Minimise equipment sharing between workers. If equipment must be shared, frequently clean between use and assign to an individual where possible
  5. Use back-to-back or side-to-side working (rather than face-to-face) whenever possible
  6. Make sure that staff regularly wash their hands for at least 20 seconds and that you have adequate supplies of soap, hand sanitiser and paper towels for hand drying available
  7. Stagger arrival and departure times
  8. Make sure staff communal areas e.g. break areas/staff rooms are safe for social distancing. Minimise use of shared utensils
  9. Staff showing coronavirus symptoms must not come into work. Encourage staff to book a swab test to find out if they have the virus with the NHS (external link)

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Pubs, bars and restaurants

Eat Out to Help Out Scheme

The government has announced a new 'eat out to help out' scheme.

You can use the Eat Out to Help Out Scheme:

  • All day, every Monday, Tuesday and Wednesday from 3 to 31 August 2020
  • To offer a 50% discount, up to a maximum of £10 per person, to diners for food or non-alcoholic drinks to eat or drink in
  • To claim the money back from the government

There is no limit to the number of times customers can use the offer during the period of the scheme. Your customers cannot get a discount for someone who is not eating or drinking. Alcohol and service charges are excluded from the offer. The scheme runs from the 3 August to 31 August.

You can register if your establishment:

  • Sells food for immediate consumption on the premises
  • Provides its own dining area or shares a dining area with another establishment for eat-in meals
  • Was registered as a food business with the relevant local authority on or before 7 July

You cannot register:

  • An establishment that only offers takeaway food or drink
  • Catering services for private functions
  • A hotel that provides room service only
  • Dining services (such as packaged dinner cruises)
  • Mobile food vans or trailers

To register, you must have:

  • A Government Gateway ID and password for your business (if you do not have one, you can create one when you register)
  • The name and address of each establishment to be registered, unless you are registering more than 25
  • A UK bank account number and sort code for the business (only provide bank account details where a BACS payment can be accepted)
  • The address on your bank account for the business (this is the address on your bank statements)

If you would like to sign up to the scheme, visit GOV.UK (external link) for full guidance and information on how to register your business.

You can also now download posters, images and other promotional materials (external link) to help you promote the scheme and let your customers know that you’re taking part.

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Reopening guides for pubs, bars and restaurants

Download the:

Customers

  1. Use social media/website/emails and your premises window to explain your reopening plans and procedures. Let your customers know how you are addressing any health and safety concerns and update them on any changes you have made eg days you are open, opening hours, queueing, new ways of ordering, serving customers etc.
  2. To manage customer numbers, it is recommended that you ask customers to book ahead of their visit
  3. Numbers in any one party/bookings are currently limited to members of any two households (or support bubbles) for indoor gatherings, while outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households. Please make sure customers are made aware of these limits
  4. Encourage customers to use hand sanitiser or handwashing facilities as they enter the venue
  5. Customers who are accompanied by children are responsible for supervising them at all times and need to ensure they follow social distancing guidelines
  6. Customers will should be asked to leave their contact details when they enter a pub or restaurant - this information must be kept for 21 days. 

Inside and outside the venue

Tables

  1. Calculate the maximum number of customers that can reasonably follow social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) at the venue. You need to take into account total indoor and outdoor space, specific venue characteristics such as furniture as well as likely pinch points and busy areas
  2. Reconfigure indoor and outdoor seating and tables to maintain social distancing guidelines between customers of different households or support bubbles. For example, increasing the distance between tables
  3. Reduce the need for customers to queue, but where this is unavoidable, discourage customers from queueing indoors and use outside spaces for queueing where available and safe
  4. Maintain queue control outside of your premises so social distancing can be observed by those waiting in the queue
  5. Make sure you speak to your neighbouring businesses to manage queueing systems
  6. Manage the entry and limit the number of customers in your premises at any one time so that you can safely maintain social distancing eg through reservation systems, social distancing markings
  7. Where/if possible, introduce a one-way system around the premises to mitigate social distance breaches
  8. Keep indoor and soft play areas closed
  9. Ensure all outdoor areas - if they are covered - have sufficient ventilation

Food and drink service

  1. Minimise customer self-service of food, cutlery and condiments to reduce risk of transmission. Try to only provide cutlery and condiments when food is served
  2. Consider providing only disposable condiments. Non-disposable condiment containers must be thoroughly cleaned after each use
  3. Reduce the number of surfaces touched by both staff and customers. For example, asking customers to remain at a table where possible, or to not lean on counters when collecting takeaways
  4. Encourage contactless ordering from tables where available eg through an ordering app
  5. Encourage contactless payments where possible and adjusting location of card readers to social distancing guidelines
  6. Minimise contact between front of house workers and customers at points of service where appropriate eg screens or tables at tills and counters to maintain social distancing guidelines
  7. It is recommended that hand sanitiser should be made available at every table
  8. Adjust service approach so staff contact with customers is minimised:
    1. Indoor table service must be used where possible, alongside further measures such as assigning a single staff member per table
    2. Outdoor table service should also be encouraged, although customers are permitted to stand outside if distanced appropriately
    3. Where bar or counter service is unavoidable, preventing customers from remaining at the bar or counter after ordering
    4. Staff should collect and return empty glasses/plates etc. to the bar
    5. Minimise contact between kitchen workers and front of house workers
    6. Encourage use of outdoor areas for service where possible eg increase outdoor seating or outdoor points of service

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Entertainment 

  1. Entertainment must be carefully managed. Venues should not permit live performances. If you plan to play music or show sports games, people should not have to raise their voices to hold a conversation
  2. Reconfigure indoor entertainment spaces to ensure customers are seated rather than standing. For example, repurposing dance floors for customer seating
  3. Encourage use of online ticketing and online or contactless payments for entertainment where possible
  4. Communicate clearly to customers the arrangements for entertainment and supervise with additional staff if appropriate

Customer toilets toilets

  1. Use signs and posters to build awareness of good hand washing technique, the need to increase hand washing frequency and to avoid touching your face, and to cough or sneeze into a tissue which is binned safely, or into your arm if a tissue is not available
  2. Consider the use of social distancing marking in areas where queues normally form, and the adoption of a limited entry approach, with 1 in, 1 out (whilst avoiding the creation of additional bottlenecks)
  3. Offer hand sanitiser available on entry to toilets where safe and practical and ensure suitable hand washing facilities including running water and liquid soap and suitable options for drying (either paper towels or hand dryers) are available
  4. Clearly state your toilet cleaning policy and put up a visible cleaning schedule that is kept up-to-date
  5. Clean the toilets more frequently. Use normal cleaning products, but pay particular attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces
  6. Keep the facilities well ventilated
  7. Provide more bins and more frequent rubbish collection

Staff 

  1. Carry out a risk assessment to make sure that you have effective controls in place to reduce the risk of coronavirus infection. This must cover staff, customers and others affected by your business. If you have five or more employees, you must record your risk assessment
  2. Is PPE needed for staff? If yes, you must have adequate supplies readily available
  3. Use screens at serving areas or till points
  4. Make sure that staff regularly wash their hands for at least 20 seconds and that you have adequate supplies of soap, hand sanitiser and paper towels for hand drying available
  5. Stagger arrival and departure times
  6. Reduce the number of people each person has contact with by using ‘fixed teams or partnering.’ Assign workers to specific areas
  7. Make sure staff communal areas eg break areas/staff rooms are safe for social distancing. Minimise use of shared utensils and equipment
  8. Staff showing coronavirus symptoms must not come into work. Encourage staff to book a swab test to find out if they have the virus with the NHS (external link)
  9. Request staff change into work uniforms on site using appropriate facilities/changing areas, where social distancing and hygiene guidelines can be met

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Retail Businesses

Face coverings

Wearing a face covering in shops and supermarkets in England will become mandatory from Friday 24 July. A face covering includes both masks and scarves or other textile items that can be used to continually cover the nose and mouth without having to be held in place by hand.

Whilst shop workers/owners are encouraged to suggest customers to comply, display the relevant posters as part of their Risk Assessment and are encouraged to call 101 should shoppers not have adequate protection, they will not be expected to enforce the rules. 

The rules for shops will be enforced by the police, with anyone disregarding them at risk of a fine of up to £100. This will be reduced to £50 if people pay within 14 days.

Children under 11 and those with certain disabilities will be exempt.

ACS (external link) has developed guidance for local shops on the new rules regarding face coverings.

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For customers

Queuing

  1. Use social media/website and shop window to explain your reopening plans and procedures. Let your customers know how you are addressing any health and safety concerns and update them on any changes you have made eg days you are open, opening hours, queueing, new ways of delivering, serving customers, product ranges etc.
  2. Control the entry of people into the premises to ensure that the 2 metre rule can be observed for both customers and employees. Limit the number of customers in your premises at any one time so that you can safely maintain 2 metre separation 
  3. Maintain queue control outside of your premises so that the 2 metre rule is observed by those waiting in the queue. If you are employing people to manage the queue, they may need an SIA licence 
  4. Make sure you speak to your neighbouring businesses to manage queueing systems
  5. Review your layout and remove any unnecessary obstructions
  6. Where/if possible introduce a one-way system around the inside of the premises to mitigate social distance breaches
  7. Use floor markings in the premises to help keep customers 2 metres apart particularly at counters and tills. Floor stickers, tape or chalk will help support your customers to know how far apart they need to stand
  8. Use signs throughout your shop to help customers to keep to the rules
  9. Take payment by card or contactless payment - try to avoid cash payments
  10. Customers must not be allowed to congregate or loiter inside and outside the premises. Ask them to leave as soon as their purchase is complete
  11. Close off or remove seating both inside and outside
  12. Frequently clean and disinfect all hand contact points in the premises such as door handles and counters
  13. Consider offering hand sanitiser to customers as they enter
  14. Changing rooms in clothing stores must stay closed
  15. Do toilets need to be open? If yes, ensure they are cleaned regularly and minimise customer touch points eg door handles

For staff

Tills

  1. Carry out a risk assessment to make sure that you have effective controls in place to reduce the risk of coronavirus infection. This must cover staff, customers and others affected by your business. If you have five or more employees, you must record your risk assessment
  2. Is PPE needed for staff? If yes, you must have adequate supplies readily available. Check out the local PPE suppliers list 
  3. Use screens at serving areas or till points
  4. Make sure that staff regularly wash their hands for at least 20 seconds and that you have adequate supplies of soap, hand sanitiser, paper towels for hand drying available
  5. Support staff to work 2 metres apart wherever possible. If you cannot follow social distancing rules for a work activity, you should consider stopping the activity to reduce the risk of infection
  6. Use back-to-back or side-to-side working whenever possible
  7. Stagger arrival and departure times
  8. Reduce the number of people each person has contact with by using ‘fixed teams or partnering'
  9. Make sure staff communal areas eg break areas/staff rooms are safe for social distancing. Minimise use of shared utensils and equipment
  10. Staff showing coronavirus symptoms must not come into work. Encourage staff to book a swab test with the NHS (external link) to find out if they have the virus

For deliveries/services

deliveries

  1. Deliveries to store should be arranged for outside busy periods. Please be mindful of local residents and potential noise nuisance when arranging your deliveries
  2. Be clear about where deliveries can park
  3. Drivers should avoid contact with other staff where possible and must maintain a 2 metre distance
  4. Encourage delivery drivers to use a hand sanitiser upon collection if it is not possible for them to access the hand wash basin
  5. Make sure your cleaning services and/or commercial waste management contract is in place and has been updated
  6. Use electronic prepayment where possible and avoid drivers collecting cash (food and beverage deliveries)
  7. If you are delivering to customers leave food/packages on the customers’ doorstep and move back 2 metres until the customer collects

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Here to help

If you need general business support, including how to access available grants or want to subscribe to our dedicated business newsletter, email business@haringey.gov.uk.

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Useful links

On our website

External links

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Page last updated:

23 July 2020

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