Roadmap out of lockdown: what businesses need to know

Roadmap out of lockdown - update on Step 4

The government has announced a 4-week pause at Step 3. Step 3 restrictions remain in place, and you should follow the guidance below.

It is expected that England will move to Step 4 on 19 July 2021, though the data will be reviewed after 2 weeks in case the risks have reduced. The government will continue to monitor the data and the move to Step 4 will be confirmed one week in advance.

However, some restrictions will change on 21 June. From 21 June, there will be changes to the rules on:

  • weddings and civil partnership ceremonies and wedding receptions or civil partnership celebrations
  • commemorative events following a death - such as a wake, stone setting or ash scattering
  • large events pilots
  • care home visits
  • domestic residential visits for children

See further information on changes to what you can and cannot do GOV.UK (external link)

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Reopening update - Step 3

Changes from 17 May - what businesses can reopen?

The following businesses can reopen from 17 May:

  • Indoor hospitality with table service only
  • Indoor entertainment and visitor attractions, including:
    • Cinemas
    • Theatres
    • Concert halls
    • Amusement Arcades and Adult gaming centres
    • Bingo Halls
    • Casinos
    • Bowling Alley
    • Snooker and Pool Halls
  • Indoor and Outdoor attractions will also reopen at the following:
    • Museums and Galleries
    • Adventure Playgrounds and activities
    • Skating Rinks
    • Game and Recreation Venues i.e. laser quest, escape rooms, paintballing and recreational driving facilities
    • Play areas (including soft play centres and inflatable parks)
    • Trampoline Parks

See further information on businesses and venues that are able to reopen - GOV.UK (external link)

Reopening guides - download your booklet

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Working Safely

Every business must make sure they are COVID-19 secure and can maintain social distancing before they reopen.

The Government has set out key messages for working safely, which include:

  •  Completing a COVID-19 risk assessment
  •  Clean more often
  •  Remind your visitors and staff to wear face coverings
  •  Make sure everyone is social distancing
  •  Provide adequate ventilation
  •  Take part in NHS Test and Trace

See all guidance on working safely - GOV.UK (external link)

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Indoor areas of hospitality venues (cafes, restaurants, bars, pubs, social clubs, including in members’ clubs) can reopen.

As with outdoors, table service will be required. Customers will be required to wear face coverings whilst indoors, unless seated to eat or drink.

Venues are prohibited from providing shared smoking equipment such as shisha pipes.

General guidance:

  • Tables must be limited to groups of 6 people or 2 households/bubbles indoors, and groups of 30 people outdoors (unless an exemption applies).
  • Tables should be arranged to allow social distancing (2m, or 1m+ with risk mitigation where 2m is not viable) to be maintained between groups of customers.
  • Businesses that sell alcohol for consumption on the premises must only do so via table service. This means all food and drink (whether or not alcoholic) from any business that sells alcohol for consumption on-site must be ordered from, served to, and consumed, only by seated customers inside a premises.
  • A business that does not sell alcohol, but sells food and drink for consumption on or near the premises, does not need to provide table service. However, it must take all reasonable steps to ensure that customers remain seated while consuming food or drink on the premises.
  • Hospitality venues may continue to provide takeaway food and drink, including takeaway alcohol.
  • You should check the guidance for restaurants, pubs, bars and takeaway services on GOV.UK (external link), and ensure you adhere to any relevant measures.

Social limits:

  • Indoors – up to 6 people or a larger group from 2 households only
  • Outdoors – 30 people to a group

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Close contact services 

Guidance for people who provide close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists, dress fitters, tailors and fashion designers:

  • saunas and steam rooms can reopen 
  • updated social contact rules (gatherings of up to 30 people are permitted outdoors; gatherings of up to 6 people or 2 households of any size are permitted indoors) 
  • you can provide reading materials such as newspapers and magazines in client waiting areas
  • you can provide refreshments in line with guidance for restaurants, pubs, bars and takeaway services

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Sports facilities

Sports facilities can open to the public. This includes indoor and outdoor sports facilities, such as pitches, courts, golf and mini-golf courses, gyms and leisure centres. You should check the guidance for sports facilities at GOV.UK (external link) and ensure you adhere to any relevant measures.

Saunas and steam rooms can resume but please follow the guidance (see above).

Fitness spaces (when permitted to open):

  • consider implementing additional capacity limits for smaller enclosed spaces. Within the maximum capacity for your venue, some areas such as studios and weights rooms may need additional limits to ensure that there is adequate ventilation and space for social distancing (external link).
  • Gym equipment and machinery should be appropriately spaced so that people can comply with social distancing guidelines, and with a suitable margin for adequate circulation or one-way routes.
  • consider moving equipment, using screens to separate equipment, or taking equipment out of use if it cannot be used safely. It may be helpful to use tape around pieces of gym equipment to demonstrate appropriate social distance.
  • in exercise studios, temporary floor marking should be used to define required spacing per individual.

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Customer QR code

Businesses are required by law to display a QR code poster on their premises. Customers using the businesses/venues listed below need to scan the QR code on entry. 


  • Restaurants, including restaurants and dining rooms in hotels or members’ clubs
  • Cafes, including workplace canteens
  • Bars, including bars in hotels or members’ clubs
  • Public houses

Leisure and tourism

  • Amusement arcades
  • Art fairs
  • Betting shops and bingo halls
  • Casinos
  • Cinema
  • Clubs providing team sporting activities
  • Concert venues
  • Facilities for use by elite and professional sportspeople (including sports stadia)
  • Heritage locations and attractions open to the public (including castles, stately homes and other historic houses)
  • Hotels and other guest accommodation provided on a commercial basis, including in bed and breakfast accommodation, boats, campsites, caravans, chalets, guest houses, holiday parks, hostels, motels, pubs, sleeper trains and yurts
  • Indoor sport and leisure centres, including gyms
  • Outdoor swimming pools and lidos
  • Museums and galleries
  • Music recording studios open for public hire or other public use
  • Public libraries
  • Theatres

Close contact services

  • Barbers
  • Beauticians (including those providing cosmetic, aesthetic and wellness treatments)
  • Dress fitters, tailors, and fashion designers
  • Hairdressers
  • Nail bars and salons
  • Skin and body piercing services
  • Sports and massage therapists
  • Tattooists

Local authority delivered services

  • Community centres
  • Youth and community centres
  • Village halls

Use the government’s service to create a QR code for display in your venue (external link)

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Risk assessments


The government recommends that businesses and employers carry out a written risk assessment before reopening.

Businesses should also display the ‘Staying COVID-19 Secure in 2020 notice’ on their premises.

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Social distancing advice

COVID-19 spreads from person to person, so reducing the ways people come in close contact with each other is essential. Maintaining social distancing is an important and effective way to slow down the spread of this virus. 

Every business has a legal duty to protect their staff, customers and others affected by their work activities from the risk of coronavirus infection.

Your customers will want to feel confident that your business is COVID-19 secure and that their health and safety is of the utmost importance.

For customers 

  1. Use social media/website and your shop window to explain your reopening plans and procedures. wear a face covering
  2. Limit and display the number of customers in your premises at any one time so that you can safely maintain a 2-metre separation.
  3. Maintain queue control outside of your premises so that the 2-metre rule is observed by those waiting in the queue.
  4. Review your layout and remove any unnecessary obstructions.
  5. Where/if possible introduce a one-way system around the premises to mitigate social distance breaches.
  6. Use floor markings in the premises to help keep customers 2 metres apart particularly at counters and tills. Floor stickers, tape or chalk will help support your customers to know how far apart they need to stand.
  7. Use signs throughout your shop to help customers to keep to the rules.
  8. Take payment by card or contactless payment - try to avoid cash payments.
  9. Frequently clean and disinfect all hand contact points in the premises such as door handles and counters.
  10. Consider offering hand sanitiser to customers as they enter.
  11. Clean changing rooms and toilets frequently.

For staff

  1. Carry out a risk assessment to make sure that you have effective controls in place to reduce the risk of coronavirus infection. This must cover staff, customers and others affected by your business. If you have five or more employees, you must record your risk assessment. wash hands
  2. Have adequate supplies of PPE readily available for staff.
  3. Use screens at serving areas or till points.
  4. Make sure that staff regularly wash their hands for at least 20 seconds and that you have adequate supplies of soap, hand sanitiser and paper towels for hand drying available.
  5. Support staff to work 2 metres apart wherever possible. If you cannot follow social distancing rules for a work activity, you should consider stopping the activity to reduce the risk of infection.
  6. Use back-to-back or side-to-side working whenever possible.
  7. Stagger arrival and departure times.
  8. Reduce the number of people each person has contact with by using ‘fixed teams or partnering.’
  9. Make sure staff communal areas e.g. break areas/staff rooms are safe for social distancing.
  10. Minimise use of shared utensils and equipment.

Staff showing coronavirus symptoms must not come into work. Encourage staff to get tested. It is recommended for staff to take a regular lateral flow test, even if they are showing no symptoms. There are also local test centres across the borough offering walk-in, no appointment necessary testing sites with results provided within 30 minutes.

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Retail businesses

If you would like advice and information on how to reopen your retail business safely, download our retail reopening guide:

Important update: shops are able to extend their opening hours from 7am to 10pm from Monday to Saturday. This is to help customers avoid peak times and to ease the pressure on transport until 21 June 2020. If you have any questions please email

Face coverings

Wearing a face covering in shops and supermarkets in England is mandatory.

A face covering includes both masks, scarves and other textile items that can be used to continually cover the nose and mouth without having to be held in place by hand.

Shopworkers/owners are encouraged to invite customers to comply and should display the relevant posters as part of their Risk Assessment. They are encouraged to call 101 should shoppers not have adequate protection - they will not be expected to enforce the rules. 

The rules for shops will be enforced by the police, with anyone disregarding them at risk of a fine of up to £200. This will be reduced to £100 if people pay within 14 days for the first offence. 

Children under 11 and those with certain disabilities will be exempt.

ACS (external link) has developed guidance for local shops on the new rules regarding face coverings.

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We are here to help

It is a challenging time for businesses and Haringey Council is here to help.

If you need any additional advice on how to make your business COVID-19 secure and reopen safely, please get in touch. You can contact us on

If you are interested in general business support, including how to access available grants or to subscribe to our dedicated business newsletter, email

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Useful links

On our website

External links

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Page last updated:

June 15, 2021