COVID-19 update: Wood Green Customer Service Centre and Marcus Garvey Centre have reopened with limited service. 

My Account has changed

On Wednesday 19 August we switched to a new My Account.

To access the new My Account you need will need to re-register. Once registered, you can use My Account to:

  • View and manage your Council Tax account
  • Report an environmental problem (and get updates from us of any reports or requests you have made)
  • Sign into your library account
  • Apply for free school meals and clothing grants

(with more services being added over the coming months).

Making the switch to the new system is easy and will only take a couple of minutes; just go to My Account and follow the instructions:

Go to the new My Account now

Why make the change

The new system will help us improve customer experience and over time give you access to more services online, making it easier for you to contact us. 

You won’t be able to see the new improvements immediately but the new system will allow us to easily expand and build new upgrades.

Need help?

For help re-registering and linking your accounts (such as council tax, libraries and report it services) please visit our My Account help pages:

Help using My Account

Back to top


 

Page last updated:

19 August 2020

Tell us what you think about the website

Covid-19 survey

We are currently running a short survey about our Covid-19 response and information. You can take the Covid-19 survey here.

Contact us about our services

Please note if you have a service problem or complaint you need help with then please visit our contact pages.

Give us feedback about this page

Please use this space to tell us how we can improve the website.

Overall, how easy was it to get the help you wanted today?

* = response required

Please note this form is not for general service requests or issues. It's quicker for you if those comments are sent directly to Customer Services.

How easy was it to get the help you wanted

Would you like to provide any further comments about your visit today?

Additional comment?

Do you wish to report a problem with a council service?

Service comment

It's quicker if you report any service issues using our online self-service pages (opens in new window).

Tell us about your experience of using the website below:

Please note this form is not for general service requests or reporting issues with a service. It's quicker for you if those comments are sent directly to Customer Services.