Help using My Account
In August 2020 we switched to a new system so we can increase the number of services online and improve customer experience (see changes to My Account).
- Creating a new My Account
- Logging in
- Linking other services through My Account
- Changing your details
- Common problems
You will need an email address. You must not use temporary email addresses like Dispostable, Yopmail or Mailinator as we only respond to secure email addresses like Outlook, Gmail and Yahoo etc.
You don't need to live in Haringey. If you live outside the borough you can still create a My Account to access some of our online services.
Creating an account is easy and takes a couple of minutes. All you need to get started is an email address.
- Go to register an account and enter your email address and password. Important: please make sure you use the same email address as you do for your library and report it accounts so you can connect to those later.
- You will then be sent an email with a link to click to activate your My Account. If you don't receive this within a few minutes check that the email hasn’t gone into your ‘spam' or 'junk’ folder.
- After you have logged in we will ask you for some more details (name, address, preferred contact details). Please write your name in the same way it is written on your Council Tax bill.
- You can now register your Council Tax, library and report it (for reporting environment/street problems) accounts.
To log in you will need to use the email address and password that you entered when you created your account.
The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you created your account. Please remember to check your junk or spam email folders if you haven't received the email within 5 minutes.
If you have forgotten your password, click the forgotten your password link and enter your email address. If we can find you in the system then we will send you an email with a link you need to click to reset your password.
Please make sure you check your junk/spam email folders.
If you don't get an email within 5 minutes try again - checking that you have entered your email address correctly.
Please note - if you haven't used My Account since we changed systems on 19 August you will need to re-register.
See the separate sections for the following services available through My Account:
- Help with Council Tax
- Help reporting environmental issues
- Help using library services
- Help with Housing Benefit and Council Tax Reduction
There is no need to log in or create an account to make an online payment - you can make payments at any time so long as you have a valid reference number (for example for Council Tax payments you just need the Council Tax number that appears on your bill).
Our online payments portal (eStore) is a separate system to My Account. If you make regular payments then you may find having an eStore online payments account useful. Also if you previously had an eStore account then you can still log in using that. Your My Account details won't work in the online payment system.
You can change most details yourself using the My Profile link (next to your name at the top of the screen). If you are registered for council tax or benefits and you need to change details you can tell the service about changes here.
If you need to change your email address in My Account please email us at firstname.lastname@example.org with your details so we can do this for you.
Alternatively, you can try registering a new My Account (however you will lose any records we may have linked to the old account).
Here are some common problems and what you can try yourself before contacting us:
If you don't receive an activation email within a few minutes of registering check that the email hasn’t gone into your ‘spam' or 'junk’ folder. If it still hasn't appeared try again (in case you mis-typed the email address). If that doesn't work then please email us at email@example.com.
If you get a message saying the email address is already registered try resetting your password using the 'forgotten password' link.
If you get this message first check you have typed the correct email address and password.
You may also get this message if you try to report an environment/street problem or access the library catalogue directly from our website and log in via My Account using your old My Account details (before we changed systems on 19 August). If you haven't used My Account since 19 August you will need to register in the new My Account first.
You will then need to re-link your accounts - details on how to do that can be found here:
If you need to report a problem related to My Account, please email us at firstname.lastname@example.org. If you have received an error or system message, please include this in the message to us.
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