Learner Support

• How to access your online course
• Support with learning and employment
• Support with learning difficulties and Disabilities
• Contact us

How to access your online course

By getting to this webpage you’ve taken the most important step to accessing your online course. Congratulations! Take you time to watch the How To Guides and if you don’t get it right first time, just have another go.

See our How to enable YouTube subtitles guide (PDF, 203KB) if you need to turn on subtitles in your own language.

Here we show you how to:

Download MS Teams, to see your tutor and classmates online

I want to access my course on my laptop

MS Teams - your online video class:

If you’d rather use your phone, or you can’t get MS Teams to work on your laptop, take a look at the I want to access my course on my phone section below (if you have a smartphone).

How to Download MS Teams on your laptop:

• Download MS Teams (external link) - to get the MS Teams App. The video above shows you what to do

Using chat, paint and changing the language | MS Teams:

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Student mobile phone access - download MS Teams:

This guide shows you how to use the links below:

• iOS App Store (external link)
• Google Play Store (external link)

Microsoft Teams

1. Click on, or copy and paste the Teams link into the browser (e.g edge or chrome) on your phone.

2. If it doesn't automatically load: click on the three dots '...' option (normally at the bottom) in your browser and select 'Desktop site'.

3. Click Join

Help it’s not working! Student mobile phone access | MS Teams:

This is a slower step-by-step guide to help you access MS Teams on your mobile if you can't download the app.

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Support with learning and employment

We can provide support and advice to Haringey Learns learners on almost anything related to learning and employment.

Here are just a few ways that we can support you during your course at Haringey Learns:

• Accessing the Internet and learning resources
• Helping you to complete homework tasks
• Developing your study skills
• Looking at job market Information
• Carrying out job searches, completing job applications and CV writing
• Exploring your options after your course and planning your next steps
• Applying for further and higher education courses
• Preparing for job and course interviews
• Finding and applying for volunteering opportunities

Open Learning Centre and Support (OLC)

The Open Learning Centre (OLC) is a dedicated space for Haringey Learns learners. You can access computers with standard and specialist software, and other online resources for independent learning and practice. You can also receive support from staff and volunteers.

Haringey Learns  has a team of Frontline Support Officers who will assist you with an initial assessment of your skill levels and provide impartial advice, so you are enrolled on the correct course.

The OLC is open five days a week during term time with at least one late opening.

Careers and Employability

The Open Learning Centre has a jobs board showing local vacancies and can signpost you to supportive services we also run employability workshops focused on career planning, job search strategies, CV writing, application forms and interview techniques.

Other support

Wherever possible we link with other services to provide additional support. For example, staff from Haringey Council and Public Health campaigns run workshops exclusively for Haringey Learns learners.

Financial Support

We recognise that for many learners money can be a barrier to successful study. Although we are not able to provide any direct financial support to our learners, we have an excellent record of helping learners to apply for funds to cover fees, equipment or course materials.

We also accept SPICE Time Credits as payment for Haringey Learns courses.

Employability Support

Learners can also gain financial and practical support in preparation for job interviews either from Suited and Booted. (male learners) and Smart Works (female learners). They provide top brand clothing and accessories to maximise interview success.

Haringey Works

Haringey Works Team are based next door to Haringey Learns on the same floor of Wood Green Library. They provide Information, Advice and Guidance (IAG) to help Haringey residents get employment. Haringey Works advisors will meet with you on a regular one to one basis to work with you and help you with finding the right job.

Careers Conversations

All Haringey Learns courses are designed to help you with your employability. Your tutor will talk to you about this and make sure that your career goals are included on your Individual Learning Plan (ILP).

You can also book time with a National Careers Service Advisor on Wednesdays by contacting Haringey Works on 020 8489 2969.

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Support for learners with disabilities and learning difficulties

We aim to make our courses accessible to everyone. If you need support to get the most out of your course, let us know. If you think you might have a disability or learning difficulty, please speak to your tutor or Front-line Support Officer. They will assess your needs and put in place adjustments to support you through your course.

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Contact us

Tel 020 8489 2596 or 020 8489 2523
Email hals@haringey.gov.uk
See the Haringey Learns programme page

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Haringey Learns

Enrolment for all Haringey Learns courses is currently free - enrol now for your free place as fees are subject to change.

You can apply and enrol for courses online

Find out more by:

• Phone 020 8489 2596 or 020 8489 2523 
• Email hals@haringey.gov.uk

Haringey Learns working hours:

• Monday to Friday, 9am to 5pm
• Closed Saturday and Sunday

Download the Haringey Learns course guide (PDF, 835KB).