Saturday 16 October 2021: Some services for Council Tax and Housing Benefit accounts will not be available from 8am – 7pm on Saturday due to system testing
Homes for Haringey consultation
Proposal to bring Homes for Haringey services back under the direct control of Haringey Council
This consultation runs from Monday 23 August to Sunday 17 October.
- Have your say
- Frequently asked questions
In 2006, Haringey Council set up Homes for Haringey, an Arms-Length Management Organisation (ALMO), to manage and maintain the council’s 15,000 council homes and nearly 5,000 properties where the council is the freeholder.
We are proud of the work Homes for Haringey has carried out in the past 15 years. However, with the council committed to building at least 3,000 new council homes by 2032, we believe it is the right time to consult residents about bringing housing services back under the direct management of the council.
Haringey’s Cabinet made a decision to consult on this proposal on Thursday 22 July 2021. You can view the report and meeting minutes.
If the results of the upcoming consultation support this change, it will not be an overnight change. There will be a thorough consultation with staff and residents, and any change will require another formal decision by Cabinet.
The reason for change is to achieve:
- Clear accountability
The council is the legally liable landlord for its 20,000 tenants and leaseholders. We take this role very seriously and want to take back direct responsibility for managing all council homes.
- Value for money
Any efficiency savings can be reinvested in resident services or add value by funding capital investment in estate improvements and new homes.
- Joined-up services
This is an opportunity to join up housing with other services that our residents rely on in their daily lives to support a faster and more responsive decision-making process.
- Service improvement
Bringing Homes for Haringey back in-house will join up the way we provide services and how we transform our organisation; for example, by making better use of new technology and supporting our staff to work in new ways.
The Consultation on the proposal to bring Homes for Haringey services back under the direct control of the Haringey Council started on Monday 23 August and will finish on Sunday 17 October 2021.
- Complete the online questionnaire - click on the button below
- Complete the postal questionnaire and send it back in the Freepost envelope supplied
- Email your comments to email@example.com
You can also attend/watch a recording of one of our online engagement events.
- Past events:
These events were hosted on Microsoft Teams. To watch again, you can open the above links in your web browser, or you will need to download the Microsoft Teams for your phone from Google Play (external link) or the App Store (external link).
Come and have your say at pop-up events across the borough. You can give your feedback and ask any questions you may have about this proposal.
- Tuesday 28 September 2021 4pm - 7pm, Northumberland Park, off Road Hub, Ground Floor, Kenneth Robbins House, Northumberland Grove, N17 0QA, (outside Project 2020 / Kenneth Robbins House)
- Wednesday 29 September 2021 4pm - 7pm, Broadwater Farm, Adams Road, N17 6HE (outside Community Centre)
- Thursday 30 September 2021 4pm - 7pm, Ferry Lane, Ferry Lane, N17 9QD (Ferry Lane School, near Armadale Green)
- Wednesday 6 October 2021 4pm - 7pm, Commerce Road, 52 Commerce Road, N22 8DD (outside Thomas Hardy House/ near Community Centre)
- Thursday 7 October 2021 4pm - 7pm, Circular Road, 47 Circular Road, N17 9HS (Park View Park /grass near flats)
- Friday 8 October 2pm 5pm - Russell Park, 114 Russell Avenue, Noel Park, N22 6PS (in the Hub)
- Tuesday 12 October 2021 4pm - 7pm, Edgecot Grove, Culvert Road, N15 (The Shrubs, opposite the garages)
- Wednesday 13 October 2021 4pm - 7pm, Milton Road, Milton Road, N15 3DS (green outside the Community Centre)
- Friday 15 October 2021 4pm - 7pm, Imperial Wharf, Craven Park Road, N15 6AB (outside Community Centre)
You can also download PDFs of the consultation booklets:
- Homes for Haringey proposal booklet (PDF, 3MB)
- Homes for Haringey proposal questionnaire (PDF, 69KB)
The consultation booklet and questionnaire have been translated into a number of different languages. If these documents do not meet your needs, please email us firstname.lastname@example.org with your requirements and a member of the team will come back to you as soon as possible.
- Shqip (Albanian) - Homes for Haringey proposal booklet - Albanian (PDF, 201KB)
- (Arabic) - Homes for Haringey proposal booklet - Arabic (PDF, 404KB)
- български (Bulgarian) - Homes for Haringey proposal booklet - Bulgarian (PDF, 216KB)
- Français (French) - Homes for Haringey proposal booklet - French (PDF, 204KB)
- Ελληνικά (Greek) - Homes for Haringey proposal booklet - Greek (PDF, 329KB)
- Kurdish - Homes for Haringey proposal booklet - Kurdish (PDF, 280KB)
- Polski (Polish) - Homes for Haringey proposal booklet - Polish (PDF, 230KB)
- Português (Portuguese) - Homes for Haringey proposal booklet - Portuguese (PDF, 224KB)
- Română (Romanian) - Homes for Haringey proposal booklet - Romanian (PDF, 215KB)
- Soomaali (Somali) - Homes for Haringey proposal booklet - Somali (PDF, 197KB)
- Español (Spanish) - Homes for Haringey proposal booklet - Spanish (PDF, 199KB)
- Türkçe (Turkish) - Homes for Haringey proposal booklet - Turkish (PDF, 292KB)
We've put together some of the most frequently asked questions about this proposal, which is currently out to consultation with residents.
- Why is the council proposing to take services back from Homes for Haringey now?
- How can local residents give their views to the council before a decision is made?
- Does the council now think it was a mistake to set up Homes for Haringey in 2006?
- Will the transfer of services back from Homes for Haringey result in delays to the major works programme?
- How much will it cost to bring Homes for Haringey back under council control? Would this money be better spent investing in the housing stock instead?
- How will this change improve things for tenants?
- How long will it take for ownership to transfer back to the council?
- Will I pay more rent or service charges as a result of this change?
- How will Haringey Council monitor performance?
- You say you want to give residents more of a voice to increase resident satisfaction - how will you do this?
- Will this change have any impact on my Right to Buy?
- How will duplication and efficiency savings (if achieved) translate to a reduction in the costs of maintaining the existing housing stock and so help to rationalise leaseholders’ service charges?
- Would repair reports continue to be available?
- Will highly costly repairs be re-opened to tender? Needs to be fairer to leaseholders.
- If Homes for Haringey is insourced, how will the council safeguard or improve the ALMO’s customer care and complaint handling standards?
- Will anything be done to employ more people at the call centre?
- Are there any details available on the 15 years of success Homes for Haringey claim?
- If stage 2 Complaint reviews are ‘independent’ of Homes for Haringey, how will stage 2 reviews remain independent, when both stages 1 and 2 are handled by the council?
- What are the criteria for success? Who will be responsible if the transition is not considered a success?
- How well has Homes for Haringey done compared to other councils and how well is it expected the council will do compared to other in-house housing departments?
- Why can't the savings be used to lower service charge costs for tenants?
- Will data around the consultation (numbers of contacts, demographics, etc) be made public?
- Will all of the senior team move over at the same salaries?
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