Payments system unavailable
Due to planned maintenance work, our payment system will be unavailable on Thursday 17 July from 10am until 4pm. Sorry for any inconvenience.
General feedback, complaints process, Housing Ombudsman service.
We aim to provide a high-quality consistent service, but accept that from time to time things can go wrong.
When things go wrong, we want to resolve them as quickly as possible. We also use this opportunity to identify any areas where our service can be improved.
Before making a formal complaint, we ask you to tell us about the problem so we can try to resolve it by contacting us.
If you are reporting something new to us for the first time, such as a repair in your home or an estate cleaning issue, then we would treat this as a service request and not a complaint.
There are several ways for you to give us feedback.
Find more about our complaints process and complete our complaints e-form:
For general feedback, please contact us.
We are committed to providing residents with the best possible service and encourage all our staff to exceed our customer expectations.
There are some complaints that we cannot investigate. These are:
Before you give us feedback, please check that you are not using our feedback service for any of the following:
To report anti-social behaviour, call us on 020 8489 5611 or speak to a customer services officer in person at your local customer services centre.
Other Haringey residents should call customer services.
If you feel you are in any danger, call the police immediately on 999 or 112 if you're using a mobile.
You should get independent legal advice from your local Citizens Advice Bureau or visit the Citizens Advice website
You can report your issue to the relevant council department.
The Housing Ombudsman service complaint handling code sets out a list of good practice that allows landlords to respond effectively and fairly to complaints.
How and when to contact the Housing Ombudsman and our self-assessment.