Housing performance

Performance data for key indicators December 2021

This data will be updated three times a year and matches the performance reported in our residents' magazine, Homes Zone.

Last year's annual performance can be found in our latest Annual Report.

Housing performance indicators 2021/22

Performance Indicator2020/21
% of rent and service charges collected (including arrears and excluding water rates) (GN & SH only)99.0%95.7%
% of day to day Leasehold service charges collected100.5%94.9%
% of Emergency (& OOH made safe) repairs completed within timescale98.7%95.6%
% of urgent repairs completed within Government time limits (Right To Repair)99.8%91.6%
% of all repairs first time fixed (not including programmed works)90.0%90.4%
What is your overall satisfaction with your last repair?92.0%87.1%
% of properties with valid gas certificate - Council properties (GN, SH & HOS only)100.0%99.70%
% of estates graded at Excellent or Pass by Estate Services Team Leaders Overall Grade 93.0%92.4%
Respond to Freedom Of Information requests within statutory deadlines (20 working days)95.0%73.0%
% of Stage 1 Complaints responded to within 10 working days95.0%85.0%
% Members' Enquiries answered within 10 days95.0%90.0%


Page last updated:

June 9, 2022