Housing performance
Performance data for key indicators December 2021
This data will be updated three times a year and matches the performance reported in our residents' magazine, Homes Zone.
Last year's annual performance can be found in our latest Annual Report.
| Performance Indicator | 2020/21 Target | YTD March 2022 |
|---|---|---|
| % of rent and service charges collected (including arrears and excluding water rates) (GN & SH only) | 99.0% | 95.7% |
| % of day to day Leasehold service charges collected | 100.5% | 94.9% |
| % of Emergency (& OOH made safe) repairs completed within timescale | 98.7% | 95.6% |
| % of urgent repairs completed within Government time limits (Right To Repair) | 99.8% | 91.6% |
| % of all repairs first time fixed (not including programmed works) | 90.0% | 90.4% |
| What is your overall satisfaction with your last repair? | 92.0% | 87.1% |
| % of properties with valid gas certificate - Council properties (GN, SH & HOS only) | 100.0% | 99.70% |
| % of estates graded at Excellent or Pass by Estate Services Team Leaders Overall Grade | 93.0% | 92.4% |
| Respond to Freedom Of Information requests within statutory deadlines (20 working days) | 95.0% | 73.0% |
| % of Stage 1 Complaints responded to within 10 working days | 95.0% | 85.0% |
| % Members' Enquiries answered within 10 days | 95.0% | 90.0% |
Page last updated:
June 9, 2022