Performance data for key indicators December 2021
This data will be updated three times a year and matches the performance reported in our residents' magazine, Homes Zone.
Last year's annual performance can be found in our latest Annual Report.
|% of rent and service charges collected (including arrears and excluding water rates) (GN & SH only)||99.0%||95.7%|
|% of day to day Leasehold service charges collected||100.5%||94.9%|
|% of Emergency (& OOH made safe) repairs completed within timescale||98.7%||95.6%|
|% of urgent repairs completed within Government time limits (Right To Repair)||99.8%||91.6%|
|% of all repairs first time fixed (not including programmed works)||90.0%||90.4%|
|What is your overall satisfaction with your last repair?||92.0%||87.1%|
|% of properties with valid gas certificate - Council properties (GN, SH & HOS only)||100.0%||99.70%|
|% of estates graded at Excellent or Pass by Estate Services Team Leaders Overall Grade||93.0%||92.4%|
|Respond to Freedom Of Information requests within statutory deadlines (20 working days)||95.0%||73.0%|
|% of Stage 1 Complaints responded to within 10 working days||95.0%||85.0%|
|% Members' Enquiries answered within 10 days||95.0%||90.0%|