Performance data for key indicators December 2023
This data will be updated 3 times a year and matches the performance reported in our Homes Zone residents magazine.
Last year's annual performance can be found in our latest Annual Report.
| Performance indicator | 2023/24 target | YTD December 2023 |
|---|---|---|
| % of rent and service charges collected (including arrears and excluding water rates) (GN & SH only) | 97.0% | 97.1% |
| % of day-to-day Leasehold service charges collected | 95.0% | 128.8% see footnote 1 |
| % of Emergency (& OOH made safe) repairs completed within timescale | 98.7% | 98.0% |
| % of all repairs first time fixed (not including programmed works) | 90.0% | 89.9% |
| What is your overall satisfaction with your last repair? | 92.0% | 81.9% |
| % of properties with valid gas certificate - Council properties (GN, SH & HOS only) | 100.0% | 99.94% |
| Fire Risk Assessments (12 month rolling) | 100.0% | 99.8% |
| Domestic Electrical Inspection (5 yearly testing) | 100.0% | 95.7% |
| Number of blocks with a valid Asbestos Survey | 100.0% | 99.91% |
| Passenger Lift Inspection | 100.0% | 100.0% |
| Water Hygiene | 100.0% | 100.0% |
| % of estates graded at Excellent or Pass by Estate Services Team Leaders Overall Grade | 93% | 91.8% |
Footnote 1: this includes arrears collected from previous financial years.