I'm experiencing flooding

Is it life-threatening? Call 999.

Protect your life - your first priority is your safety and that of your family.

Who to call?

  • Is it life-threatening? Call 999
  • If you need support from the council, call 020 8489 0000
  • If it's about sewers, call Thames Water on 0800 316 9800

Get flood advice from Environment Agency:

  • Floodline - 0345 988 1188

Have you checked out our social media page for live updates? Follow the council on Twitter:

If you have created a Household Emergency Plan and have your emergency supplies to hand, as outlined on the Preparing for an emergency page, now is the time to use them.

Further contact details can be found on our contact page (out of hours).

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Stay safe

During a flood, the Environment Agency advises you to:

  • gather essential items together either upstairs or in a high place
  • keep children, vulnerable people and pets out of floodwater
  • turn off gas, electricity and water supplies if flood water may enter your home
  • prevent flooding from entering your home
  • flood water can rise quickly, stay calm and reassure those around you. Call 999 if you are in danger
  • make sure you have everything you need with you during a flood to keep you warm, hydrated, and nourished

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Dangers of floodwater

Floodwater can be dangerous, so:

  • avoid driving and walking through it where possible, especially if it is flowing water, or if you can't see how deep it is
  • be aware that manhole covers can be lifted by floodwater, so only travel through floodwater as a last resort
  • wash your hands thoroughly if you touch floodwater as it may be contaminated
  • only move your vehicle if it’s safe!
  • remember: 6 inches of fast-flowing water can knock over an adult and 2 feet of water can move a car

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  • It is important to cooperate with the emergency services in the event of a flood.
  • Make sure you focus on your safety and your family. 
  • Be prepared to act quickly and get yourself to safety.
  • If you cannot be evacuated and you have to remain on the property, move upstairs in a timely manner to keep yourself and your family safe and do not forget to keep warm too.

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Page last updated:

January 3, 2023

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