Coronavirus (COVID-19): Help and Support Available for Residents

Financial help

General information on finances and accessing financial support can be found here:

We have summarised some of the key financial changes which may have happened as the result of COVID-19. If you require more support or information please contact Connected Communities (020 8489 4431) or Citizens Advice (external link).

NHS Test and Trace Self-Isolation Support Payment

If you have been told to self-isolate by COVID-19 NHS Test and Trace and are losing pay because you cannot work, you may be able to claim up to £500.

Find out more about the payments, who can claim, and how to apply, on our dedicated support payment page.

Universal Credit

This is a payment to help with your living costs. You may be able to receive Universal Credit if you are on a low income, are out of work, or your work situation has changed as a result of COVID-19.

If you’re already claiming Universal Credit and think you may have been affected by COVID-19, please contact your Work Coach as soon as possible. You can do this via your online journal. The Minimum Income Floor will not be applied if you have been affected by COVID-19..

Applications for Universal Credit are usually done online (external link). If you have real difficulty in accessing a computer, claims can be made on the phone by calling 0800 328 5644. If you need support with making an application for Universal Credit, please call Citizens Advice’s ‘Help to Claim’ line: 0800 144 8 444 (Freephone) 

Verification for Universal Credit was previously conducted through face-to-face appointments at the Job Centre. Currently, Job Centres are verifying documents through a phone questionnaire. Only in exceptional circumstances will new claimants be asked to visit the Job Centre Office 


If you are struggling with your gas or electricity or are unable to top up your pre-payment meter, the first thing to do is to contact your supplier to see what help they can offer. Some companies are able to provide fuel vouchers or extend your emergency credit. Contact details for your supplier can be found online. There is more information about utilities here (external link)

  • BRITISH GAS 0333 202 9802
  • EDF 0333 200 5100
  • EON 0345 052 000
  • N POWER 0800 073 3000
  • Scottish Power 0800 027 0072 
  • SSE 0345 026 2658

Council Tax

Haringey Council tax bills were issued on the 9 March for the whole financial year April 2020-March 2021. If your financial circumstances have changed or you are struggling with your Council Tax payments you can apply for our Council Tax Reduction Scheme. This may reduce your council tax liability.

If you currently get a reduction on your Council Tax, Haringey will reduce your Council Tax bill for 2020/21 by up to £150.00. 

If your bill for this year is less than £150.00, the amount you have to pay will be reduced to zero (£0.00). 

Find out more on our COVID-19: Council Tax Reduction update webpage.

Statutory Sick Pay (SSP)

Statutory sick pay is £94.25 per week. It is available for people who are classed as an employee and have been earning an average of £118 a week. More information on the definition of employee is available here (external link). Agency workers are entitled to sick pay.

You may get more than statutory sick pay depending on your employer’s sick pay policy. 

You can claim sick pay if you have been advised to self-isolate due to COVID-19. If you are not eligible for sick pay, you may be able to apply for Universal Credit.

You can claim sick pay from the first day of your illness or self-isolation due to COVID-19. 

Help with food costs for families

Free School Meals:

During the current time, your family's working circumstances may have changed, which means that your child(ren) is/are now eligible for FSM. Please apply now if you believe you now meet the qualifying criteria for FSM.

Healthy Start vouchers:

If you have a child under four or are an expectant mother, you may also qualify for Healthy Start vouchers. These can be redeemed against fruit, vegetables, milk and baby formula. An application for healthy start vouchers can be made here (external link).

If you would like further information or help completing these forms please call Connected Communities 0208 489 4431 or Haringey Citizens Advice 0808 223 1133 (Freephone)

Frequently Asked Questions

I cannot pay my rent. What should I do?
There will be no evictions due to rent arrears at this time. However, it is important if you think you will not be able to pay your rent that you let your landlord know as soon as possible and get advice and support as soon as possible. You may be able to get support with your housing costs through Universal Credit or a discretionary housing payment.

What is happening with my Job Centre appointments?
As of 16 March, all routine appointments at local Jobs & Benefits offices have been postponed. Those due to sign-on will be excused from signing. For those already receiving benefits, you will continue to receive your payments and rather than attend the office for appointments, Work Coaches will communicate with you via your online journal, the phone, or will simply reschedule appointments for a later date.

Face-to-face assessments for all benefits will be suspended for a period of 3 months from 16 March. This includes claims for PIP. Assessments for benefits will be carried out by telephone, or by considering medical evidence submitted by post. If you already have an appointment for assessment scheduled you will be contacted to cancel your appointment.

I have a lot of debts. What should I do?
Information on support available with debts is here.

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Food and Essential Supplies


There are a number of local shops that are able to deliver. Many of these can take payment over the phone.

For a map of local businesses that deliver in Haringey click the button below:

Local shops offering food deliveries in Haringey

For a list of London-wide businesses offering delivery services click here

London-wide delivery services

Further Support

See also:

Befriending service

Staying at home can be lonely and it can be difficult to connect socially. If you would be interested in becoming or having a telephone befriender, please contact Reach and Connect (external link) who are running a special expanded service to respond to COVID-19.

Bereavement support

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Page last updated:

16 November 2020

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