Adult Social Care Support and Services during COVID-19
- What we are doing
- Changes being made
- Stay safe
- New online courses
- Other help available
- Keep up to date
- Easy read
Given the current circumstances, it is understandable that we are all feeling anxious and alarmed at the risk of infection for everyone around us. We want to reassure you that we are working very hard to ensure that care and support remains available for all those who need it.
We know how vital care and support services are for people with additional and often complex needs and that many people in our communities rely on the support they receive from care workers. We know that you will be worried about what may happen over the next weeks and months.
All of our services have implemented measures to safeguard staff and service users in accordance with government and public health guidelines – measures which are updated as the guidance changes.
The government is requiring that we all follow appropriate social distancing so face to face appointments will be limited as much as possible and where possible services are being adapted to continue over the phone and online.
For direct services, like home care, our providers have plans in place to ensure that people continue to get the care they need. However, we know that care workers will be affected too, so we are also working with providers across Haringey and the wider sub-region, with our NHS partners, to support them and do whatever we can to increase the overall care and support available in our communities.
You can continue to make contact with Haringey social care as normal, but we are adding some additional options as we know this will be affecting more than just people’s social care support.
All services are trying to adapt to the new guidance and circumstances to try and slow the spread of coronavirus while continuing to provide the fullest support possible. This means that resources will be stretched. We understand that the uncertainty of the current situation will be very difficult.
The government is implementing plans to shield people considered to be most at risk should they contract Coronavirus. The Council is working closely with the NHS to set up a virtual Hub to ensure that all those identified by GPs as vulnerable and in need of shielding receive additional support including for access to food, medication and offers to ensure mental health and wellbeing support during periods where self-isolation has to be rigorously maintained.
- COVID-19 information and guidance for health and social care professionals
On the Haringey Together pages you will find more information about what the council is doing along with information about some of the community initiatives that may be helpful.
We know this is a difficult time but want to assure you that we are all working hard together and want to make sure that you have the care and support you need over the coming months. If you have any concerns or questions, please contact us as early as possible.
You are not alone, and we are here to support.
- Locality mental health teams are visiting people and giving depots, and are also seeing people who are most vulnerable and whose health may be deteriorating
- MIND is open and staying in touch with people by phone and email
- The North Central London Carers group are contacting carers by phone and offering support
- The Clarendon Recovery College is closed but staff who work there are ringing people where they can and offering to chat/support
- In the Council and the Trust staff working in non-essential services are being asked to go and help other teams where the demand has increased
- Day services have been closed to keep exposure to the minimum while social distancing measures, put in place by the government, are in place.
- We have been working closely with our residential and nursing homes to ensure they are doing everything they can to keep you safe, and this may include reducing or changing activities and not leaving the home.
- If you live in your own home and you are worried about how you will manage things you normally do yourself (like shopping, charging your gas or power card etc) please contact our Connected Communities team on 020 8489 4431
- Guidance on shielding – protecting the extremely vulnerable - If you, or someone you support is extremely vulnerable, there are steps you need to take in order to effectively shield yourself and others from coronavirus (COVID-19).
- Scams - Find out how to protect yourself and others against scams (external link).
- The government has made changes to help care workers, including listing them as key workers so they can send their children to school so they can continue to work, and changes to sick leave cover.
- We have also been working with our providers to ensure they have activated their business continuity plans and are able to keep delivering essential services. We know that some people have experienced some changes to their services due to care worker illness or self isolating. We will continue to work closely with our providers on a case-by-case basis to manage these.
- Increasing the number of care workers
- People who were doing other jobs that have stopped due to the closures may now be thinking about different career options
- The council is working with our partner boroughs to develop plans to alert people to opportunities in the care sector.
- Some people are also choosing to return back to work and may already be trained as care workers.
- People will still need to be trained and checked but we want to encourage people to think about this option.
- Many more people are volunteering
- They may not be able to do more specialist caring tasks but they could help with things you would normally do yourself but may not be able to at the moment
- Facebook ‘Mutual Aid’ groups are being established to connect volunteers with people in their communities
- We also have a page where people can offer help or ask for help
The coronavirus outbreak can be confusing and difficult to understand. The outbreak can also cause increased stress and anxiety at this difficult time.
Haringey Council has an easy read guide to support those with learning difficulties in our community:
The guide has useful information about the coronavirus, what symptoms to look out for and how to get help if someone becomes unwell.
NHS England has released new guidance on Looking After Your Feelings and Your Body (PDF, 1MB), which provides useful information to help support mental health and wellbeing.
Mencap (external link) is also able to provide accessible support and resources for the people in our community who have a learning disability.
If you have a learning disability, and you’re worried about paying your bills, get in touch with the Haringey Learning Disabilities Team who can offer support and advice to help you.
They can be reached on 020 8489 1384 - the line is open Monday - Friday, 9am - 4.30pm.
- Seek help from people you know – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations
- Only give cash to someone you know and trust and for a specific purpose which you have agreed with them
- Do not give your bank card and PIN number to anybody
- Do not give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know.
- If you cannot access help online, please ring our Connected Communities helpline on 020 8489 4431.
Looking after your wellbeing
If you are worried about coronavirus and how it may affect you, there are many websites with tips and advice to help you through this difficult period.
- See looking after your mental wellbeing for more information.
See our COVID health advice pages for details on how to stay safe and what to do if you you suspect you have the virus.
The Clarendon Recovery College has made some courses available online.
- Find out more on the Clarendon Recovery College page.
- There may be other parts of your life that are affected by what is happening
- If you are worried about the impact of coronavirus on your money, accessing essential items, or accessing other support you need, we have set up our Connected Communities phone line that people can ring.
- This is open from 8:30am to 6:30pm Monday to Friday at the moment although we are currently looking at if this can be extended.
- The phone number is 020 8489 4431.
- This phone line will not be able to change social care support so please contact us in the usual way.
- Please also continue to follow government advice if you are unwell or think you may have the virus.
What you can do to help
- See the Haringey Together pages to find out how we are responding and how you can help.
We will continue to update these pages with information and links that might be useful to our residents, particularly as the situation and advice changes as it has rapidly over the last few weeks.
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