Staying Safe if you Need Help

If you need help for you or your household, we recommend that you ring our Connected Communities Team on 020 8489 4431 to ask for the support you need and to get advice on where else you may be able to access information and help. This will guide you to a range of support to meet your needs from organisations and volunteers who have received the necessary training to assist. 

Sadly, there will be a small minority of people who wish to take advantage of other people during these difficult times and they will not have your best interests at heart. Our Connected Communities Team will do everything we can to keep you and your household safe.

Here's a few things to remember:

• Seek help from people you know – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations
• Only give cash to someone you know and trust and for a specific purpose which you have agreed with them 
• Do not give your bank card and PIN number to anybody
• Do not give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know