COVID-19 update: for the latest information about the financial support available during the COVID-19 pandemic, visit our COVID-19: Council Services updates page.

Understanding your benefit letter

Below are samples of the Benefit Decision Notice and Statement of Reason letters we send you to let you know how much Housing Benefit and Council Tax Reduction you are entitled to.

The samples explain the information in the letters to help you better understand how we worked out how much you can get.

Benefit Decision Notice - letter

This one-page etter is a summary of your entitlement and tells you:

  • how much we can give you
  • when and how your payments will be issued
  • how much of your rent or Council Tax is used to work out your entitlement
  • about any non-dependant deductions that apply
  • the total income figure we used
  • your applicable amount (i.e. the amount the law says you need to live on)

Statement of Reason - letter

This two-page letter breaks down the information in the Decision Notice and tells you:

  • about all the income we used
  • how much of your income we counted
  • how much of your income we disregarded (i.e. did not take into account)
  • about any capital we used
  • how your applicable amount is worked out
  • how much of your rent or Council Tax is used to work out your entitlement
  • about any non-dependant deductions that apply
  • how all this information was used to calculate how much we can give you

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View your letters online

Register for online benefit letters or view them online using the Citizens Access Benefits portal.

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View your entitlement details online

Register or log in to your My Account to check your Housing Benefit and Council Tax Reduction entitlements online.

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Page last updated:

16 March 2020

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