Some services for Council Tax and Housing Benefit accounts will not be available during these times:
Saturday 29 January – 8am to 4pm
Received a Council Tax reminder by voice message, text or email? Find out more about our new service.
NHS Test and Trace Self-Isolation Support Payment
If you have tested positive using a lateral flow test (a rapid swab test you can do at home) you must get the result confirmed by a PCR test (a test that is sent to a laboratory) within 48 hours.
We usually process applications within 3 working days but due to a major increase in demand, it may take up to 10 working days. We apologise for any inconvenience this may cause.
- COVID-19 Test and Trace Support Payment Scheme: Financial help when self-isolating
- Who is eligible for financial help?
- Parents and Guardians
- Who doesn't qualify for a payment?
- How much financial help can I get?
- Discretionary payments
- How to apply
- What do I need to provide when I apply?
- What happens next?
- Help and support
If the NHS Test and Trace Service have told you to self-isolate you may be able to get financial help if you cannot work while self-isolating. Financial help is only available to people who are on a low income and:
- are employed or self-employed, and
- cannot work from home, and
- lose earnings due to self-isolating, and
- have tested positive by a confirmatory PCR test
You may lose earnings when you self-isolate if:
- you are self-employed and unable to work or trade, or
- you are employed but your employer will not pay your full wages or salary
Fully-vaccinated adults who test positive are still required to self-isolate and remain eligible for a Test and Trace Support Payment. The latest eligibility criteria are available on the Test and Trace Support Payment scheme website (external link).
Fully-vaccinated adults identified as a contact by NHS Test and Trace are no longer required to self-isolate and are no longer eligible for a Test and Trace Support Payment. You can find out if you are exempt from self-isolation on the NHS Test and Trace website (external link).
You may be eligible for financial help if you meet ALL of the following criteria:
- You have tested positive for COVID-19 by a PCR Test (if you test positive using a 'lateral flow' test you must get a 'PCR' test within 48 hours – get a free PCR test (external link)) or you are not fully vaccinated and have been told by the NHS Test and Trace service to isolate as a close contact of a person who has tested positive, and
- you have an 8-digit NHS Test and Trace account ID, also known as a CTAS number (if you are not given one or don’t have one already call 119), and
- you have engaged/responded to the message from NHS Test and Trace and have provided ALL legally required information, such as your own details and details of your close contacts, and
- you live in Haringey, and
- you are currently employed or self-employed, and
- you cannot work from home and lose earnings due to self-isolation, and
- you are currently receiving (or are the partner of someone in the same household who is currently receiving) either Universal Credit, Working Tax Credit, income-related Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support (this benefit is not the Self Employed Income Support Grant (SEISS)), Housing Benefit and/or Pension Credit, and
- you make a claim within 42 days of the first day of your self isolation
If you are not legally required to self-isolate but are the parent or guardian of a child or young person who has been told to self-isolate, you may be eligible for Test and Trace Support Payment if you meet the eligibility criteria detailed above and the following conditions.
Children aged 15 or under
- You are the parent or guardian of a child aged 15 or under, and
- they have a positive PCR test for COVID-19, or
- they have been told to self-isolate by their school or child-care provider because there was an outbreak at their education or childcare setting and have been sent home by their local public health team
Young people aged 16 to 25
- You are the parent or guardian of a young person aged 16 to 25, and
- they have an Education, Health and Care Plan in place, and
- they have a positive PCR test for COVID-19, or
- they have been identified as a close contact of someone by NHS Test and Trace or the NHS Covid-19 app
You will not be eligible for a payment if ANY of the following applies to you:
- You haven't been told to self-isolate by NHS Test and Trace
- You have tested positive on a lateral flow test but do not have a positive PCR test to confirm the result
- You do not live in Haringey
- You are not currently employed or self-employed
- You are employed and continue to get your normal pay while you self-isolate
- You are employed and on paid furlough
- You are able to work from home while self-isolating
- You do not need to self-isolate (external link)
- You are self-isolating with COVID-19 symptoms but have not tested positive or identified as a close contact
- You have not engaged/responded to the message from NHS Test and Trace and have not provided any legally required information, such as your own details or details of your close contacts
You are not eligible for a payment if you are applying for a person aged 18 or under who is identified as a close contact.
If you apply and are eligible, you will get a £500 lump sum payment paid into your bank account. You will need to provide your bank account details when you apply.
If you work and do not get benefits but you fit all of the other eligibiltiy criteria, you may eligible for a £500 discretionary payment.
If you do not qualify for a discretionary payment once your circumstances are assessed, we automatically consider you for a local support payment of up to £500 to help you isolate.
To apply for this discretionary payment to help you isolate, email email@example.com or call 020 8489 4431.
Apply for an NHS Test and Trace Self-Isolation Support Payment online:
If you require help and support completing your application email firstname.lastname@example.org or call 020 8489 4431.
An appointment will be made for an officer to complete the form with you by phone.
To apply you may need to give us some or all of the following:
- Your 8-digit NHS Test and Trace Account ID, also known as a CTAS number (if you are not given one or don’t have one already call 119)
- Your bank account details
- A copy of your latest bank statement (dated within the last two months and showing your name, current address and account number)
- If you are employed, your most recent wage slip and your employer’s contact details
- If you are self-employed, a recent business bank account statement (dated within last two months) or your most recent business profit and loss accounts or self-assessment return
- Your National Insurance number
If you are applying as the parent or guardian of a child or young person you should provide their 8-digit CTAS ID or a copy of the letter/email from the school or childcare provider telling them to self-isolate.
If you tell NHS Test and Trace you are a close contact of the child who tested positive you can get your own CTAS ID which may speed up your application.
We will ask you to upload evidence as part of your application. If you upload all the required evidence you will receive your payment more quickly. If we have to ask for evidence after you apply, it will take us longer to deal with your application.
When we receive your application, we will carry out checks with relevant council departments, the Department for Work and Pensions (DWP) and the NHS Test and Trace Service to confirm your self-isolation status.
If we require more information from you, we will send an email to the email address you have provided. Please check your junk/spam mail folder if you haven’t heard from us.
If you are awarded a payment, we will notify HM Revenue and Customs (HMRC) for tax purposes. You will receive this payment via BACS transfer into your bank account (this cannot be paid into a third-party account).
We aim to process your application and make a decision within 3 working days. We will notify you by email of the outcome of your application.
If you are awarded a payment, it should reach your bank account within 5 working days of our email to you.
- Please note, due to increased demand it may take up to 10 working days to process your application.
We will check that your income has reduced during your period of isolation. If your income has not reduced, you do not meet the NHS Test and Trace Payment criteria and we will seek to recover the money paid to you.
You may be prosecuted if you give false or misleading information when applying for financial help, including failing to self-isolate which puts others at risk. You'll have to pay back any payment made as a result of fraud or error.
The government is helping us to make the checks to make sure that payments are made correctly.
There are no appeal rights to an Independent Tribunal but you can ask us to look at your case again within 14 days of our decision if you are not happy with the outcome of your application.
Requests for a review of our decision need to be made in writing, state the reasons why you are asking for a review of the decision and be signed and dated.
Requests should be sent to email@example.com. You will be notified of the outcome in writing within 28 days of the decision being looked at again.
Information about the help and support available to our residents is on our COVID-19 Help and support page.
Page last updated:
Tell us what you think about this page
Please use this space to tell us how we can improve this page, or the website in general.
If you have a service problem or complaint you need help with then please visit our contact pages.
* = response required