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- COVID-19: financial support available during the pandemic.
NHS Test and Trace Self-Isolation Support Payment
From 28 September 2020 it was made illegal for any UK resident to leave their homes if:
- they have tested positive for COVID-19, or
- they have been contacted by NHS Test and Trace and told to self-isolate
For some people, this may mean they are unable to go to work and so will lose pay. To help them the Government has introduced a support payment to help out while they self-isolate.
- What are self-isolation payments?
- Who can claim
- Discretionary payments
- Who cannot claim
- Completing your application
- How to find your NHS Test and Trace ID
- What you need to give us
- How to apply
- Help and support for residents
- Can I apply more than once?
- Penalties for failing to self-isolate
- What you can do if you are overdrawn and get benefits or grant payments
Anyone who has been told to self-isolate by NHS Test and Trace who may be entitled to make a claim, will be given a unique number for them to apply for this payment:
- £500 if you have tested positive for coronavirus and been told by NHS Track and Trace to self-isolate
- £500 if you have been identified as a close contact of someone who has tested positive for coronavirus by NHS Track and Trace and been told to self-isolate
To be considered for the payment you must:
- live in the London Borough of Haringey, and
- have been notified to self-isolate on or after 28 September, and
- have been told to self-isolate by NHS Test and Trace, or from 10 December 2020 via the NHS COVID-19 App, either because you’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
- have responded to the NHS Test and Trace messages you received (via a combination of email, text, letter or phone call) and provided your contact details, and if you have tested positive, the details of your contacts (we cannot award you an isolation payment if you have failed to do this or the details you have given to NHS Test and Trace do not match your application and proofs), and
- be employed or self-employed, and
- be unable to work from home and will lose income as a result, and
- be currently receiving (or are the partner of someone in the same household who is currently receiving) either Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
- make a claim within 14 days of the last day of your self-isolation
You must meet all of the above criteria to be eligible for a payment.
If you do not meet the mandatory criteria for the NHS Test and Trace Self Isolation Payment you may eligible under the Discretionary Scheme. For more details on the qualifying criteria see our Discretionary support policy (PDF, 359KB).
To apply for this discretionary payment to help you isolate email email@example.com or call 020 8489 4431.
You cannot claim if you:
- have not been contacted by NHS Test and Trace telling you to self-isolate
- are quarantining after travelling abroad (unless you test positive during the 10-day quarantine period)
- continue to receive full wages while you self-isolate
- can work from home during the period of self-isolation
- are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme launched on Monday 28 September
- do not get one of the prescribed benefits
You need the following information to complete your application:
- your unique ID number as provided by the NHS Test and Trace
- your National Insurance number or National Asylum Support Service (NASS) number
- your full name
- your date or birth
- a contact telephone number and email address
- your current full address and postcode
- details of benefits you receive
- details of your employment including your employer’s name address and contact number
- details of the bank account you want the support payment paid into
This application is for one person only and any further applications within the same household must be made by each individual.
You will receive this payment via BACS transfer into your bank account (this cannot be paid into a third-party account). The support payment is for £500 and is subject to Income Tax but not National Insurance. You will not be taxed at the point of payment, however you will be contacted by HM Revenue and Customs (HMRC) at a later date regarding the Income Tax.
If you require additional support to help you isolate, email firstname.lastname@example.org or call 020 8489 4431.
The NHS Test and Trace Account ID can be found in text messages and emails that are sent to people who are asked to self-isolate by NHS Test and Trace. A list of messages that contain the ID include:
- an initial invitation message asking the individual to create an account on the Contact Tracing and Advice Service (CTAS) if they test positive for COVID-19 or they are identified as a contact
- a reminder message to create an account (where applicable)
- advice providing guidance on self-isolation, health, well-being and legal duties
For more information see: Obtaining an NHS Test and Trace Account ID (PDF, 56KB).
You need to give us the following with your application:
- proof you are working (for example, your latest wage slip, a bank statement showing your latest wages or proof of your self-employed status such as HMRC Tax self-assessment letters, business bank account statements or business rates bill)
- your most recent bank statement for the account you want the payment made to - the statement should include your name, address and account details
Apply for an NHS Test and Trace Self-Isolation Support Payment online:
Applications will be back-dated from the scheme start date of Monday 28 September.
If you require help and support completing your application email email@example.com or call 020 8489 4431.
An appointment will be made for an officer to complete the form with you by phone.
When we receive your application we will carry out checks with relevant council departments, the Department for Work and Pensions (DWP) and the NHS Test and Trace Service to confirm your self-isolation status.
If you are awarded a payment we will notify HM Revenue and Customs (HMRC) for tax purposes.
We aim to process your application and make a decision within five working days. We will notify you by email of the outcome of your application.
If you are awarded a payment it should reach your bank account within three working days of our email to you.
There are no appeal rights to an Independent Tribunal but you can ask us to look at your case again within 14 days of our decision if you are not happy with the outcome of your application.
Requests for a review of our decision need to be made in writing, state the reasons why you are asking for a review of the decision and be signed and dated.
Requests should be sent to firstname.lastname@example.org. You will be notified of the outcome in writing within 28 days of the decision being looked at again.
Information about the help and support available to our residents is on our COVID-19 Help and support page.
You can only claim a self-isolation support payment more than once if you have been asked to self-isolate by NHS Test and Trace again for a different period. You will be eligible as long as you meet the eligibility criteria for each individual claim and your periods of self-isolation do not overlap.
You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of proven fraud may be subject to recovery action.
Haringey Council along with Government assistance will be making the necessary checks to ensure payments can be verified and have been made correctly.
As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19, or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.
More information about the legal duty to self isolate is available on GOV.UK (external link).
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