Home » Council Tax and Benefits » Housing Benefit and Council Tax Reductions » How to Contact Us

Have your say on the proposed changes to the Council Tax Reduction Scheme 2019/20.

How to Contact Us - Benefits

Make a new claim

Use this if you want to apply for:

  • Housing Benefit
  • Council Tax Reduction

Payment Enquiry

Use this for:

  • payments and overpayments
  • eviction notices
  • possession orders
  • arrears

 

Change of circumstances

Use this to tell us about changes such as:

  • rent
  • address
  • household changes
  • income and savings

 

Appeal or reconsider a decision

Use this if you want:

  • an explanation of our decision
  • to disagree with our decision
  • to appeal our decision

Other benefit enquiries

If your enquiry is about something else you can still contact us via our e-form, but we may take longer to get back to you.

Other contact options

Write to us

  • Shared Service Centre | Benefits
    PO Box 10505
    Wood Green
    London
    N22 7WJ

This is also the address to which you should send your completed claim form if you do not to make an online application.

Phone us

  • Tel: 020 8489 2800 - Monday to Friday, 9am to 5pm

Back to top

 

Page Last Updated:

17 August 2018

How can we improve this page?

Use this form to let us know what you think of this page. All comments are reviewed by us once every week.
This form is not for service issues or requests - all such comments should go to Customer Services.

* = response required

Use this space to tell us how the page could be improved.

Please note this form is not for general service requests or issues. It's quicker for you if those comments are sent directly to Customer Services.

Advertising

Our advertising policy

Share this page