Due to essential system maintenance, our Council Tax, Benefits and Landlord portals will be unavailable from Thursday 30 March, 10pm to Monday 3 April, 8am. Sorry for any inconvenience.

How to Contact Us - Benefits

Make a new claim

Use this if you want to apply for:

  • Housing Benefit
  • Council Tax Reduction


Payment Enquiry

Use this for:

  • payments and overpayments
  • eviction notices
  • possession orders
  • arrears


Change of circumstances

Use this to tell us about changes such as:

  • rent
  • address
  • household changes
  • income and savings


Appeal or reconsider a decision

Use this if you want:

  • an explanation of our decision
  • to disagree with our decision
  • to appeal our decision


Other benefit enquiries

Use this:

  • to upload proof we have asked you to give us (also considering the COVID-19 outbreak)
  • to give us your email address and mobile telephone number
  • if your enquiry is about something else


Landlord benefits enquiries

Use this to:

  • request access or sign in to the landlord portal
  • complete our landlord enquiry eform


Other contact options

Write to us

  • Corporate and Customer Services | Benefits
    PO Box 10505
    Wood Green
    N22 7WJ

This is also the address to which you should send your completed claim form if you do not make an online application.

Phone us

020 8489 1000 

You can call us on the following days/times:

  • Monday - 9am to 5pm
  • Tuesday - 9am to 5pm
  • Wednesday - 10am to 5pm
  • Thursday - 9am to 5pm
  • Friday - 9am to 5pm

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Page Last Updated:

March 13, 2023

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