Home » Council Tax and Benefits » Council Tax Reductions and Housing Benefit

Received a Council Tax reminder by voice message, text or email? Find out more about our new service.

See all available benefits and other financial help.

How to Contact Us - Benefits

Make a new claim

Use this if you want to apply for:

  • Housing Benefit
  • Council Tax Reduction

 

Payment Enquiry

Use this for:

  • payments and overpayments
  • eviction notices
  • possession orders
  • arrears

 

Change of circumstances

Use this to tell us about changes such as:

  • rent
  • address
  • household changes
  • income and savings

 

Appeal or reconsider a decision

Use this if you want:

  • an explanation of our decision
  • to disagree with our decision
  • to appeal our decision

 

Other benefit enquiries

Use this:

  • to upload proof we have asked you to give us (also considering the COVID-19 outbreak)
  • to give us your email address and mobile telephone number
  • if your enquiry is about something else

 

Landlord benefits enquiries

Use this to:

  • request access or sign in to the landlord portal
  • complete our landlord enquiry eform

 

Other contact options

Write to us

  • Corporate and Customer Services | Benefits
    PO Box 10505
    Wood Green
    London
    N22 7WJ

This is also the address to which you should send your completed claim form if you do not make an online application.

Phone us

  • Tel: 020 8489 1000 
    • Monday - 9am to 5pm
    • Tuesday - 9am to 5pm
    • Wednesday - 10am to 5pm
    • Thursday - 9am to 5pm
    • Friday - 9am to 5pm

Back to top

 

Page Last Updated:

November 29, 2021

Tell us what you think about this page

Please use this space to tell us how we can improve this page, or the website in general.

If you have a service problem or complaint you need help with then please visit our contact pages.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Covid-19

Did you visit the website for information related to COVID-19?
Did you find what you were looking for? (optional)

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.