How to Contact Us - Benefits
Use this to tell us about changes such as:
- rent
- address
- household changes
- income and savings
Appeal or reconsider a decision
Use this if you want:
- an explanation of our decision
- to disagree with our decision
- to appeal our decision
Use this:
- to upload proof we have asked you to give us (also considering the COVID-19 outbreak)
- to give us your email address and mobile telephone number
- if your enquiry is about something else
Use this to:
- request access or sign in to the landlord portal
- complete our landlord enquiry eform
Other contact options
Write to us
- Corporate and Customer Services | Benefits
PO Box 10505
Wood Green
London
N22 7WJ
This is also the address to which you should send your completed claim form if you do not make an online application.
Phone us
Telephone
020 8489 1000
You can call us on the following days/times:
- Monday - 9am to 5pm
- Tuesday - 9am to 5pm
- Wednesday - 10am to 5pm
- Thursday - 9am to 5pm
- Friday - 9am to 5pm
Page Last Updated:
October 10, 2022