- If you get a letter from us
- When you must repay the money
- How to make repayments
You need to tell us straightaway if you’ve been paid too much Housing Benefit.
Contact us if:
- you think you’ve been overpaid
- you get a letter from us saying you’ve been overpaid
- your circumstances change and this is likely to affect your Housing Benefit
It’s your responsibility to tell us if:
- your circumstances change
- you think you’re being overpaid
If you don’t tell us of any change in your circumstances, we may prosecute you for benefit fraud.
If you get a letter from us
If we send you a letter saying you’ve been overpaid, contact us immediately if you think this is a mistake and you want to appeal the decision.
Overpayment letter sample
You can view an example of an Overpayment Decision Notice on the Understanding your benefit letter page.
When you must repay the money
You’ll have to pay back the money if:
- the information you gave us was wrong
- you did not report a change in your circumstances
- we made a mistake, but you should’ve noticed the overpayment, like receiving 2 payments instead of 1
If your landlord gets your Housing Benefit directly
We will ask your landlord to repay the money if they are responsible for the overpayment. If you’re responsible for the overpayment, you may have to repay it.
How to make repayments
If you still receive Housing Benefit, we will reduce the regular amount you get until the money is paid back. We can also help you arrange a payment plan.
- make an online payment
- use a self-service payment kiosk to make a debit or credit card payment at your local Customer Service Centre