Saturday 16 October 2021: Some services for Council Tax and Housing Benefit accounts will not be available from 8am – 7pm on Saturday due to system testing.
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Information for Landlords
People who are eligible for Universal Credit cannot usually claim Housing Benefit.
Most people who need to make a new application for help with their rent have to apply for Universal Credit housing costs.
Our Universal Credit page has more information about this.
Since 24 October 2018, a limited number of people can still claim Housing Benefit but only if there is a tenancy agreement in place. If the agreement is not an enforceable contract between you and your tenant, or it is a casual arrangement, we cannot pay Housing Benefit.
People who cannot claim include:
- People eligible for Universal Credit
- Certain persons from abroad
- Most students
- Anyone living with and renting from a close relative
If the amount of Housing Benefit paid does not meet the actual rent charged, your tenant will have to pay the difference. If your tenant cannot afford to make up the difference, they can apply for a Discretionary Housing Payment.
If you receive direct payments of Housing Benefit from us you can register for the Landlord Portal.
If you need to contact us you can use our landlord enquiry form.
If you or your tenant get Universal Credit housing cost payments, further information is available on GOV.UK (external link).
Additional information for landlords is detailed in the quarterly Universal Credit landlord newsletters (external link).
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