Council Tax scams warning: fraudsters pretending to be from the council, Valuation Office Agency and GOV.UK are calling, texting and emailing people. If you are asked for your bank details, told to pay a fee or sent a link to claim a refund it is probably a scam. We will not ask you to pay a fee for a refund, or for your bank details.
How do I appeal a decision?
If you are not happy with a decision we make about your claim you have three choices:
- you can ask us to change the decision
- you can ask us to explain the decision in writing
- you can appeal against the decision - appeals are heard by an independent appeal tribunal called The Tribunals Service (external link)
If you want to do any of these things you must do so by writing to us within one month of our decision. You must tell us which decision you disagree with (or want explained) and why.
How to appeal
- Information about Council Tax Reduction appeals is on our Council Tax Reduction Scheme page.
Use this form to appeal against a Housing or Council Tax Benefit decision.
If you ask us to change a Housing or Council Tax Benefit decision, but we choose not to do so, you will still be able to appeal against it. You should make your appeal within one month of our refusal to change it.
Whenever you want to appeal, you should do so within one month of the decision being made. In special circumstances this time limit can be extended but do not delay making your appeal or it may not be heard.
If you ask us to explain a decision we have made, we will extend the one month time limit for appealing by the time it takes us to respond to your request.