Benefits payment enquiry e-form

Are you currently at risk of court action or eviction?

• Select Yes if have been issued with a notice to quit or a notice seeking possession from your landlord or the court.

Please click on the button below to complete our priority contact form - we will aim to respond to you within 10 working days:

Priority contact form

Are you awaiting payment(s) of Housing Benefit?

You can view your claim summary to find out your current entitlement and payment dates by signing into your My Account and selecting ‘Benefits and Council Tax Reduction'.

• To register to view your summary, use the Register here to view and manage your claim link at the top of the page
• If you are already registered, use the View my claim summary link
• If you do not have a My Account use this View my claim summary link instead

If you still need to contact us please use the benefits enquiry form below.

Make a benefits enquiry

Are you in arrears with your rent or Council Tax?

Please click on the button below to complete our priority contact form - we will aim to respond to you within 10 working days:

Priority contact form

Do you want us to change your payment details?

• Select Yes if you want us to change:
  • the person we pay your Housing Benefit to
  • the bank account we make payments to

Please complete our change of circumstances e-form:

Complete change of circumstances e-form 

Have you been overpaid?

• For example you:
  • have an existing overpayment
  • have received an overpayment letter or invoice
  • think you may have been overpaid for some other reason

Please click on one of the buttons below:

Use this if you want:

• an explanation of our decision
• to disagree with our decision
• to appeal our decision

Appeal or reconsider decision

Use this to make a payment if you have an overpayment invoice.

Make a payment

Use this to tell us about any changes, for example:

• rent
• address
• household
• income
• savings

Change of circumstances

Do you disagree with our payment decision?

• Select Yes if you want:
  • an explanation of our decision
  • us to look at our decision again
  • to appeal our decision

Click on the button below to appeal a decision:

Appeal a decision

Please click on the button below to complete our Benefits enquiry contact form:

Benefits enquiry contact form