Electronic Collection of Data

Direction of Chief Executive regarding Housing Benefit Claims and Council Tax Reduction Applications

The Chief Executive of the London Borough of Haringey (the Authority) in accordance with:

For Housing Benefit:

  • Paragraph 2 of Schedule 11 to the Housing Benefit Regulations 2006
  • Paragraph 2 of Schedule 10 to the Housing Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006

For Council Tax Reduction:

  • Part 4, Paragraph 11 of Schedule 7 to the Council Tax Reduction Schemes (Prescribed Requirements) (England) Regulations 2012
  • Schedule 1 Part 4 of the Haringey Council Tax Reduction Scheme 2014

Hereby makes the following direction:

1. Providing the method approved by the Authority is used, electronic communication may be used in the following circumstances:

  • Making a claim for Housing Benefit and/or an application for a Council Tax Reduction
  • Amending a claim for Housing Benefit and/or an application for a Council Tax Reduction
  • Notifying a change in circumstances for a Housing Benefit claim and/or a Council Tax Reduction application

2. The methods approved by the Authority for using electronic communication are as follows:

   a. The claim/application form used must be that which is on the Authority’s website (www.haringey.gov.uk)

  • The form must be completed in accordance with the instructions set out on the website
  • Any person sending an electronic communication to the Authority must clearly state their name, full postal address and claim reference number where appropriate. Any communication where the Authority is unable to authenticate the identity of the sender shall be deemed invalidly made.

   b. Automatic data transfers received by the Authority from the Department for Work and Pensions (DWP) on or after 1 April 2022, in respect of new, successful applications for Universal Credit where the applicant/claimant has indicated that they wish to claim Council Tax Reduction. These will be treated as an application for Council Tax Reduction.

3. The Authority may accept digital photographic and scanned images of notices, forms, evidence, and information provided by a person where it has been verified by an officer of the Authority or its agent. Where it has not been verified the Authority may request to see the original where its authenticity cannot be corroborated by other means.

4. The person must keep a copy of any electronic communication, reference number generated, claim/application, certificate, notice, information, or evidence so that it can be produced where the Authority so requires. Failure to produce on reasonable request the evidence requested may be deemed to show that an electronic communication was not successfully made to the Authority.

5. Electronic communications received after 5pm Monday to Thursday and after 4.30pm on Friday or on a Saturday or Sunday will be treated as though they are received on the following working day. Monday to Friday are deemed to be working days except where they are statutory holidays or the Authority has decided that the offices will be closed to the public for whatever reason.

6. The Authority's 'official computer system' for the purposes of recording information relating to electronic communications for Revenues and Benefits as well as the Authority’s integrated document information and workflow system is provided by NEC Software Solutions UK Limited and is also regarded as an 'official computer system' for the purposes of recording information relating to electronic communications.

7. The Authority may require further information or original supporting evidence before the claim for Housing Benefit and/or application for a Council Tax Reduction can be assessed/revised. The Authority may verify claims/applications, certificates, notices, information or evidence by using third party systems and sources of information as well as by direct contact with a person using electronic communications or by some other means.

8. Any claim/application, amendment or notification received that:

   a. Does not conform to any of the relevant standards will be invalid
   b. Does conform to the above standard but is not accepted by the Authority's official computer system, is not regarded as having been delivered.

9. This direction may be withdrawn or amended at any time by the issue of a further direction.

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Page last updated:

December 12, 2022

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