Received a Council Tax reminder by voice message, text or email? Find out more about our new service.

See all available benefits and other financial help.

Understanding your 2021/2022 Council Tax bill

My Account

You can use My Account to check your Council Tax account and future instalments, set up a direct debit or make a payment. You can register or log into your account on our My Account page


About your Council Tax bill

This  sample Council Tax bill 2021/2022 (PDF, 853KB) details:

  • the charge for the year 
  • the amount you have to pay for the year 
  • the dates and amounts of your instalments for the year 
  • the outstanding amount of Council Tax you owe us for prior years 

About your charge

Your charge is based on amounts set by the council and the Greater London Authority (GLA). 

Further details about these amounts is available in the Council Tax mini-guide and GLA explanatory notes and on our bands and charges page.

Back to top


Balance brought forward

Your Council Tax bill will show a balance brought forward if our records show that there was any unpaid Council Tax at the end of the last financial year (31 March 2021).  

If you are looking at your annual bill (dated March 21), it will show in the method of payment area at the bottom of the bill. It is not included in your current year instalments and needs to be paid separately.

If you are unable to pay the amount in full right away contact us to agree a payment plan. If you have made payments since the bill was issued, you do not need to contact us.

If you are sent a new bill for the current financial year (2021/22) after 1 April 2021, any credit or amount outstanding which is not covered by a liability order from the previous year will show in the charge details section of the bill as Balance Brought Forward. It is included in the amount you must pay and your instalments for the year. 

Back to top


Charge Details

This section details the different discounts or premiums that may be shown on your bill.

25% Reduction for single occupier

Our records show that only one adult lives in the property. If this is no longer the case, complete our change in household form.

Council Tax Reduction

Your Council Tax has been reduced as you are on a low income. If your circumstances have changed during the year it may show on your bill as a Council Tax Reduction Adjustment.

A benefit statement will be sent to you showing how your Council Tax Reduction has been worked out if the amount you get changes.

PCLC Unoccupied

This means our records show your property is empty and unfurnished. You do not receive a discount for this but you should complete our change in household form to let them know if you have moved into the property.

Any Council Tax reduction that you receive is reassessed each time we are notified about a change in your income or circumstances or changes of a person who lives with you as part of your household.

PCLB0 Unoccupied

This means our records show your property is unoccupied but furnished. You do not receive a discount for this but should complete our change in household form to let them know if you have moved into the property.

Long term empty premium

Our records show your property has been empty and unfurnished for more than two years.

  •  A premium of 100% of the full Council Tax due for the property has been added to your bill if it has been empty between 2 and 5 years 
  •  A premium of 200% of the full Council Tax due for the property has been added to your bill if it has been empty for 5 years or more

If you have moved into the property, complete our change in household form to tell us the date you moved in.

Exempt: exemption type

There are various types of exemption for example 'Occupied by students'

This means that there is nothing to pay at the time the bill is issued. If we know that your circumstances are due to change during the year, for example, if you are in full time education and your course ends in July, your annual bill will show you have nothing to pay.

A revised bill will be sent shortly before the exemption is due to end letting you know how much you owe for the remainder of the financial year. If your circumstances have changed, complete our change in household form.

25% discount: discount type

There are various types of discount for example 'Severely Mentally Impaired'

Our records show that only one adult is the property is counted for Council Tax purposes – the others are “disregarded” for the reason shown. If there are two 25% discounts, it means that all adults in the household are not counted and you receive a 50% discount. If your circumstances have changed, complete our change in household form.

Disabled Band Reduction

A reduction has been applied to your account to reduce the amount you must pay to that of a band lower than your property because a member of the household needs additional room as a result of their disability. For example, if your property is in band D you have been charged the band C rate. If this person no longer lives in the property, complete our change in household form.

Payments received as at date of issue

This is the total amount you have paid since 1 April 2020. You can check the payments you have made using My Account.

Summons Costs or Liability Order

If a summons or liability order has been obtained against you during the financial year, additional costs are due. This allows us to take further action to collect what you owe. Our summons and liability order page has more information about what this means and the action you should take.

Back to top


Council Tax Reduction

Any Council Tax reduction that you receive is reassessed each time we are notified about a change in your income or circumstances or changes of a person who lives with you as part of your household.

If this happens you will be sent a Decision Notice and Statement of Reason explaining how much Council Tax Reduction you are entitled to and the information used to calculate it. 

Back to top


Method of Payment

If this shows that your Council Tax is paid by direct debit, you do not need to take any further action – your Council Tax will be requested from your bank account each month on the date shown. 

You can set up a direct debit or find out more on our Direct Debit page.

Back to top


Further information

If you want more information about Council Tax, a simple guide is available on the Council Tax pages of GOV.UK (external link).

Back to top


 

Page last updated:

September 17, 2021