Text and email messaging
About the text and email messaging service
We are using a new messaging service to contact our customers.
If your Council Tax account falls into arrears we may contact you using a text message and/or email reminder before taking further recovery action.
This service can prevent statutory recovery notices being issued and may help you avoid paying expensive costs.
Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.
It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.
How will the Council Tax team contact customers?
We may contact you using one or more of the following:
- text message and verification screen
- email and verification screen
I have been contacted - how do I know if this is genuine or not?
Below are examples of the text message, verification screen, email and email verification screen we may send.
Text message and verification screen examples
If you click the link in the message you will be asked to verify your postcode. The screen will look like this:
Email and verification screen example
If you click the link in the message you will be asked to verify your postcode. The screen will look like this:
You will then see a screen with your account details:
If you are still concerned
If you receive a text message or an email about your Council Tax arrears but are not sure it is genuine, call us on 020 8489 1000.