Voice, text and email messaging

About the voice, text and email messaging service

We are using a new messaging service to contact our customers.

If your Council Tax account falls into arrears we may contact you using a voice, text and/or email reminder before taking further recovery action.

This service can prevent statutory recovery notices being issued and may help you avoid paying expensive costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.

How will the Council Tax team contact customers?

We may contact you using one or more of the following:

  • voice message
  • text message and verification screen
  • email and verification screen

I have been contacted - how do I know if this is genuine or not?

Below are examples of the text message, verification screen, email and email verification screen we may send.

Text message and verification screen examples

If you click the link in the message you will be asked to verify your postcode. The screen will look like this:

You will then receive a further message with details of how to pay your remaining Council Tax:

Email and verification screen example

(Click on the image to see a larger example)

If you click the link in the message you will be asked to verify your postcode. The screen will look like this:

You will then see a screen with your property details:

If you are still concerned

If you receive a voice message, text message or an email about your Council Tax arrears but are not sure it is genuine, call us on 020 8489 1000.

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Page last updated:

December 12, 2022

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