Support to communicate over the phone

Relay UK is a service designed to help deaf, hard-of-hearing and speech-impaired individuals communicate with us over the phone.

If you are deaf, have hearing loss or have a speech impairment, Relay UK can connect you to a relay assistant to make a phone call.

The relay assistant can:

  • type what the caller is saying so you can read their responses, if you can’t hear
  • read your written responses to the caller, if you can’t speak

Relay UK is a service that is free to use. Users will only be charged what the phone provider would normally charge. 

You don't need any special kit – you can download the app and install it on your favourite device:

  • smartphone
  • tablet
  • computer 

If you can't or don't want to download the app, you can also use it on a textphone. 

Find out more and download the app from the Relay UK website.

Read more on Relay UK on the Royal National Institute for Deaf People (RNID) website.