Register to view your Housing Benefit/Council Tax reduction claim

If you want to view and manage your claim, you first need to register or login to My Account and then use the link from ‘Benefits & Council Tax Reduction services’.

When you are in the benefits portal for the first time, use the 'Register here to view and manage your claim' link.

With your online account you can:

  • view your entitlements (this will not include rent used in calculations, applicable amount or non-dependant deductions – these details are available in your online letters)
  • check your payments
  • download online letters
  • download your entitlement and payments

You can sign up for online letters when you register.

Register now

Help with registering for Housing Benefit/Council Tax reduction

If you have any registration issues, please contact us using our report an issue using My Account e-formPlease note: you'll need to select Housing Benefit and Council Tax reduction on the 'What does your query relate to?' question on the form.

Back to top


Page last updated:

February 6, 2023

Tell us what you think about this page

Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.

Help us improve this page
If you want to make comments specifically about this page, then please answer the questions below.

* = response required

Ease of use

Overall, how easy was it to get the help you wanted today?

Service required

What was the main service you were interested in today?

Purpose of visit

What was your main purpose for coming to the website today?

Device and browser information

It will help us understand any problems if you can tell us a bit about what you are using to browse the website:

Which type of device are you using right now? (optional)
Which browser are you using? (optional)

Your comments

Please use the following space to tell us more about your visit today. 

Please note that if you want to report a problem with a council service or have a general service request, you will need to contact Customer Services directly.


Did you find what you were looking for? (optional)