Saturday 16 October 2021: Some services for Council Tax and Housing Benefit accounts will not be available from 8am – 7pm on Saturday due to system testing

COVID-19: Wood Green Customer Service Centre and Marcus Garvey Centre are open with limited service.

Have your say on our proposed changes to the 2022/23 Council Tax Reduction Scheme

My Account has changed

On Wednesday 19 August we switched to a new My Account.

To access the new My Account you need will need to re-register. Once registered, you can use My Account to:

  • View and manage your Council Tax account
  • Report an environmental problem (and get updates from us of any reports or requests you have made)
  • Sign into your library account
  • Apply for free school meals and clothing grants

(with more services being added over the coming months).

Making the switch to the new system is easy and will only take a couple of minutes; just go to My Account and follow the instructions:

Go to the new My Account now

Why make the change

The new system will help us improve customer experience and over time give you access to more services online, making it easier for you to contact us. 

You won’t be able to see the new improvements immediately but the new system will allow us to easily expand and build new upgrades.

Need help?

For help re-registering and linking your accounts (such as council tax, libraries and report it services) please visit our My Account help pages:

Help using My Account

Back to top


Page last updated:

September 10, 2021