How to reset My Account password
I have forgotten my password
To reset you password use the 'reset password' link on the login page. You will be asked to enter your email address (remember to enter the email address that you used to initially sign up for My Account). You will then receive an email with a link. Once you click on the link, you will be asked to enter the answer to the secret question you set up when you registered your account. If you enter the correct answer, you will be able to reset your password.
I have forgotten my password and the answer to my secret question
If you have forgotten the answer to your secret question contact us and we will help you to reset your account - email: firstname.lastname@example.org and add 'Forgotten password and secret answer' to your email subject line.
I need to change my email address
You can do this in your account. Go to the ‘My Details’ section and select ‘Change email address’. You will need to enter your new address and then confirm it.